HOME Commonly Asked Questions How do I use the Call Exporter?

SightSpeed Business users have the ability to record a call or conference in real time. The recording is automatically saved to your local system but must be retrieved and configured for export with our Call Exporter.

Here’s how to use it:

1) Go to Actions and select Run Call Recording Exporter. 
2) When it opens, you’ll be in the Recordings tab. There you’ll see a list of all your recent recordings.
3) Select the video you wish to configure/export then click Open Recording. 
4) Upon clicking Open Recording you will be taken to the Video/Audio settings Tab.  Here you’ll find various settings.

a. Video Layout – determines how the video will be displayed.
b. Video Window Select – determines whether remote or local video will be primary for display.
c. Audio Sync Adjust – sometimes audio doesn’t quite match the video.  This feature allows you to adjust timing of audio streams to make them sync better.
d.  Audio Output Options – determines how/which audio will be heard in the recording.

Note: There’s usually no need to go to the Local and Remote settings as information found there is usually for the advanced user.

5) You can now preview your file if you like, but bear in mind that there is no audio in the preview mode. 
6) When you are satisfied with the video layout, click the Save button on the right.  The file is saved by default to your user directory - c:\Documents and Settings\your user name, one level below your \My Documents. (Or in your Home directory on the Mac).
7) Once you saved the file you can use your media player to view or hear the file.