Call End Reasons Explained

Do you want to know…
• What really happened when you receive "Error ###: Your call was unable to be completed."?
• A little more detail about why a call ended?

This post is intended to give you a better idea of why a call ended / failed and what the meaning of an error number at the end of a call is.

Overview
SightSpeed is SIP based (http://www.voip-info.org/wiki/view/SIP) and at the end of every call it receives a SIP Response Code. SIP predefines most of these response codes (#100 - #699). A response code outside of this range (#0-#99) is used when SIP lacks the richness that SightSpeed requires. This response code is used as an "end call reason".

At the end of every call SightSpeed writes the end call reason to the debug log. From the logs below, the "###" is the reported "end call reason".
Code:
Gui: Sip call end: ### id: SOMELONGSETOFCHARACTERS

The "end call reason" is also the error number used if a call ends in a non-specific or erroneous state ("Error ###: Your call was unable to be completed.").

Below is a listing of some of the "end call reasons". If the "end call reason" you’re looking for is not below, you should be able to find out more about the underlying response code here:
http://www.voip-info.org/wiki/view/SIP+response+codes
or in RFC 3261 -Section 21 here:
http://www.faqs.org/rfcs/rfc3261.html

Generally the "end call reasons" fall into the following categories:
• 000-099 - SightSpeed Specific
• 100-199 - SIP 1xx - Provisional (Failure)
• 200-299 - SIP 2xx - Successful
• 300-399 - SIP 3xx - Redirection (Failure)
• 400-499 - SIP 4xx - Request Failure
• 500-599 - SIP 5xx - Server / Service Failure
• 600-699 - SIP 6xx - Global Failure

Specific call end reasons and what they mean:
• 000-099 - SightSpeed Specific

• 0 - User Hang-up
• 5 - Peer to Peer Connection Failure
(Could not negotiate firewall. See support site about opening ports 9000-9005.)

• 10 - Codec Negotiation Failure
• 11 - Size Negotiation Failure
• 12 - Discovery Failure
(Could not negotiate firewall. See support site about opening ports 9000-9005.)

• 13 - Media Negotiation Failure
• 14 - Media Start Failure
• 16 - Media Timeout
• 17 - Media Timeout (During downsize to accommodate network conditions)
• 97 - Initiator cancelled call before recipient answered
• 99 - Call Timer Expired
(Allotted amount of time for this call has been exceeded.)

• 100-199 - SIP 1xx - Provisional (Failure)
• 200-299 - SIP 2xx - Success list

• 200 - OK
(Either the call is in progress or both parties ceased their network connection to the SightSpeed servers.)

• 202 - Accepted

• 300-399 - SIP 3xx - Redirection (Failure)
• 400-499 - SIP 4xx - Request Failure

• 400 - Bad Request

• 401 - Unauthorized

• 402 - Payment Required
PSTN/Phone Call - Insufficient funds exist to make a call of at least 2 minutes.

• 403 - Forbidden

• 404 - Not Found

• PSTN/Phone Call - The requested number could not be routed to its destination. Validate the number is valid and in the proper format.
• Video Call - The requested user is offline

• 408 - Request Timed Out
A timeout occurred while attempting to contact the next "hop". This could be between:

• The initiator and the SightSpeed servers
• The SightSpeed Servers and a partner (PSTN)
• A partner and their partners
• The destination server and the destination client
• This is often caused by the other party's SightSpeed being forcibly taken offline without a chance to send out notification it went away. This may be caused by the other party's computer going to sleep, shutting down or SightSpeed being force quit.

• 416 - Unsupported URI

• 480 - Temporarily Unavailable
The other party did not answer the call.

• 482 - Loop Detected

• 484 - Address Incomplete

• 486 - Busy Here
The recipient is busy and unable to take the call.

• 487 - Request Terminated

• 488 - Not Acceptable Here
One of the parties has blocked receiving calls from the other.

• 500-599 - SIP 5xx - Server / Service Failure

• 500 - Internal Server Error

• PSTN/Phone Call - [Usually] A partner is unable to handle the call properly.
• Video Call - The call entered a problematic state. Try again in a few minutes.

• 502 - Bad Gateway
• 503 - Service Unavailable
Can be caused by some firewalls. Specifically CA's ZoneAlarm or ETrust software firewalls. If you encounter this message regularly when making a call try using the built in Windows Firewall instead.

• 600-699 - SIP 6xx - Global Failure

• 600 - Busy Everywhere

How do I retrieve calls or videos I’ve recorded?

1) To create videos from recorded calls, use the Call Exporter.
2) You can view recorded video mails from your Video Mail History.

How do I place a video or voice call?

Once you have downloaded SightSpeed, it’s easy to make a video call!

1) After logging in, take a look at your contact list on the right of the video window.
2) The green dot next to a contact means they’re online and available to accept calls.
3) Click on the video (looks like a video camera) or voice call (looks like a phone) icon next to the available contact’s name.  You will hear it start to ring just like a regular phone call!
4) Once your contact answers the call, you’ve just successfully made a video call.

Note: if no one answers you can leave a video message for them.

How do I receive a video or voice call?

1) When someone is trying to call you in SightSpeed, a dialog box will appear on screen
2) The box will show the number you’re being called from (if available) as well as an answer and ignore option.
3) To accept the call click “Answer” to ignore the call click “Ignore”

Note: upon ignoring a call the caller will be given a message that the call has been declined.

How do I place a Phone Out call?

1) Login to SightSpeed
2) Click the Telephone mini-tab found under the Video and Voice Calls tab.
3) There you’ll see an telephone keypad.
4) Dial the number with the keypad or type the number into the field above the keypad. (Be sure to only enter numbers)
5) Once you’ve entered the number you wish to contact, click the Start Call icon to the left of the number field.
6) Once clicked you’ll here the number begin to ring.

Note: Enter all numbers you wish to call after this format: Country Code, Area Code, Number

For example:
• Calling San Francisco, California would be 1 415 555 1212 even if you are local to San Francisco.
• Calling Rome, Italy would be 39 064 451843 even if you are local to Rome.

How do I initiate a multiparty conference? (For SightSpeed PLUS account users)

SightSpeed PLUS users can invite up to 3 other contacts for a multiparty call. Here’s how:

1) After logging in, click the Voice & Video Calls tab, then the Multi-Party mini tab.
2) Select the contacts you wish to invite from your contact list by clicking on a contact, and then clicking the Add button to place them into the Particpants box.
3) To remove a contact you’ve added, click the X next to the text field.
4) When you have finished, click the "Start the Multi-Party Conference" button. Offline contacts will receive an email notification of the invitation, and ask them to join by logging into SightSpeed.

Call Declined

Your video call could not be completed because the party you are trying to contact has declined the call or conference.

“The party you are trying to reach has actively declined your conference request at this time. Please try again later.”

How do I record a greeting?

Users who purchase a Phone In number can personalize their greeting for those who call their Phone In number and leave a voicemail.

1) To personalize your greeting message, login to SightSpeed and click on the "Contacts" tab.
2) Next, click on the "Record a Greeting" mini-tab (only visible to those who have bought a Phone In number).
3) Click the "Record" button, then record your greeting
4) When you are finished, click "Stop", then click "Preview" to hear it.
5) If you like what you have recorded click the "Save" button, otherwise, record it again until you're satisfied with the message.

How do I use the call exporter?

SightSpeed PLUS users have a relatively unpublicized feature - the ability to
record a conference in real time. Here’s how to use it:

1) While in call, look underneath the video window for the Call Controls. You’ll see a button labeled Record Call. Press this button to start the recording. The other party will receive a text notification saying that “Call Recording has started.” The button will then change to Stop Recording.
2) Lots of storage space is required - it is video, after all. The estimated record rate is 5 megabytes/minute for the remote stream and 6 megabytes/minute for the local stream. Keep this in mind when recording.
3) When you are finished recording, click the Stop Recording button. The other party will receive a text notification of this.
4) After recording, go to Actions and select Run Call Recording Exporter. When it opens, you’ll see a list of recent recordings, with a date and time stamp, as well as the local user (yourself) and the remote user (the one at the other end of the call).
5) Select the video you wish to use, then click Open Recording.
6) Next, choose your Video/Audio settings, and then the Output File Format. Don’t bother with the Local/Remote settings (this is for informational purposes only).
7) You can preview the file, but bear in mind that there is no audio in the preview. It is on the list to add that feature, but rest assured - there will be audio present in the exported files.
8) When you are satisfied with the video layout, click the Save button on the right. The file gets saved on windows to your user directory by default - c:\documents and settings\your user name, one level below your \my documents. (or in your Home directory on the Mac).

Can I contact non-SightSpeed users?

Yes! My SightSpeed allows you to have a video call with anyone, even if they aren’t SightSpeed users. Every SightSpeed member has a personal SightSpeed web address. Just have the other person type your My SightSpeed web address into their Internet Explorer browser and moments later they will see and hear you at full SightSpeed quality right in their browser window!

How do others call me on MySightSpeed?

1) Others can call you on Internet Explorer (Windows only)
2) By default, most have the MySightSpeed plugin blocked; they can allow it by clicking the yellow notification that appears below the address bar.
3) If you are logged in, you will receive a notification that you are receiving a call from a web user.
4) If you are online, the person who is calling you on MySightSpeed will see your audio and video, even if they don’t have a webcam and/or microphone.
5) If you are offline or in another call, they will receive a notification telling them so.
6) Note: this will not work if you try to call yourself on MySightSpeed on the same computer.

I have no audio

1. Test your audio equipment
a. Speaker
i. Go to the SightSpeed Speaker settings menu and run a speaker test.

ii. If you don’t hear anything, check your system volume settings under the Sound and Audio devices section of your Control Panel.

iii. If this does not resolve the issue proceed to our Troubleshooting Section or contact SightSpeed Support.
b. Microphone
i. Go to the SightSpeed Microphone settings menu and run the Microphone test.

ii. If you don't hear anything, check your system settings by going to the Start menu, select Accessories, then Entertainment, then Sound Recorder

iii. Once you’ve launched Sound Recorder click record a simple sentence by clicking the record button

iv. If you do not see the sound wave bar change as you speak, the microphone is not functioning and you’ll need another microphone.

v. If this does not resolve the issue proceed to our Troubleshooting Section or contact SightSpeed Support.

Your Multi-Party Call could not be completed

This is often due to low or disrupted internet connection speed.

Visit this link for additional help in setting your Internet Connection settings .

Call Busy

Your video call could not be completed because the user you are trying to reach is unavailable.

“The party you have attempted to contact is either in another conference, is creating a video, or is using the Preferences Wizard. Please try again later”.

They can call me but I can’t call them

This usually means you have the email address for the contact entered incorrectly.   Have the person you are trying to reach send you the email address associated with their SightSpeed ID, then delete the contact you have created for them presently and replace it with the new confirmed information.  Note: it is possible to have multiple SightSpeed accounts, so be sure to get the correct email address for the contact you’re trying to reach.

Another Party is Attempting to Call You

SightSpeed has detected an incoming conference.

When another party is attempting to contact you, you will receive an incoming conference request. You have 15 seconds to accept the conference request. If you would like to accept all incoming conference requests automatically, you can check the Auto Accept All Incoming Connections box in the Options step of the SightSpeed Preferences Wizard.

Blocked Call

Your call could not be completed because one of the participants/parties has you on their blocked call list.

Contact Status set to Do Not Disturb

Your video call could not be completed because the contact you are trying to reach wishes not to be disturbed.

Firewall Problem

Your call could not be completed because SightSpeed has detected that you are unable to connect due to firewall configuration.

A firewall is blocking this conference from starting.

If you have made successful connections before this, then it is most likely a firewall problem with the other party. If you have not been successful at making connections, your firewall is either not configured or configured incorrectly. Please see the Firewall Section of our Support Pages for help.

Return Call

Your video call could not be completed because the other party is not on your contact list.

How do I place a video or voice call?

Once you have downloaded SightSpeed, it’s easy to make a video call!
1) After logging in, take a look at your contact list on the right of the video window.
2) The green dot next to a contact means they’re online and available to accept calls.
3) Click on the video (looks like a video camera) or voice (looks like a phone) call icon next to the available contact’s name. You will hear it start to ring just like a regular phone call!
4) Once the contact responds you’ve just successful made a video or voice call.

Note: If no one answers you can leave a video message for them.

How do I receive a video or voice call?

1) When someone is trying to call you through SightSpeed, a dialog box will appear on screen.
2) The box will show the number you’re being called from (if available) or the person's Display Name, as well as an Answer and Ignore option.
3) To accept the call click “Answer” to ignore the call click “Ignore”.

Can I make out going calls to telephone numbers?

Yes! With SightSpeed’s Phone-Out feature! The Phone-Out feature allows you to call telephones in most places around the world. You can make International calls at low rates. You simply need to buy Phone-Out Credits that serves as a balance when you make calls.

Can I receive international calls with my Phone In number?

Yes! Your Phone In number works just like any standard number when receiving calls.

 

Can I contact non-SightSpeed users?

Yes! My SightSpeed allows you to have a video call with anyone, even if they aren’t SightSpeed users. Every SightSpeed member has a personal SightSpeed web address. Just have the other person type your My SightSpeed web address into their Internet Explorer browser and moments later they will see and hear you at full SightSpeed quality right in their browser window!

What is the maximum number of people I can conference with at one time?

With the SightSpeed PLUS Plan, you can make a multi-party conference call with up to 4 people at one time. The other users you call can be on the free plan and still participate. The difference is that the user with the PLUS Plan can initiate the Multi-Party call.

Is there a time limit on Video calls, Voice (Phone) or PC-to-PC Calls?

No, however Phone out calls are limited to your phone out account balance.

How do I delete my voice/video mail?

Follow these steps:
1) Launch and log into SightSpeed.
2) Click the Inbox tab.
3) Then mouse over the one you wish to delete.
4) Then click the X button.

How do I Set up my voice mail?

Users who have a Phone-In number can personalize their greeting for those who call and leave a voicemail.
Follow these steps:
1) Launch and log into SightSpeed and click the "Contacts" tab.
2) Next, click on the "Record a Greeting" link (only visible to those who have bought a Phone In number).
3) Click the "Record" button, then record your greeting.
4) When you are finished, click "Stop", then click "Preview" to hear it.
5) If you like what you’ve recorded click the "Save" button, otherwise, record it again until you're satisfied with the message.

My SightSpeed

•     My SightSpeed allows you to have a video call with anyone - even if they are not a SightSpeed member!
•     Every SightSpeed member has a personal My SightSpeed web address (people.sightspeed.com/YourEmailAddress ), which you can give to people you want to have Video Calls with.
•     Just have the other person type your My SightSpeed web address into their Internet Explorer (Windows) browser, and moments later (after you accept their call), they will see and hear you at full SightSpeed quality, right in their browser window!
•     You can also personalize your My SightSpeed web page text and web page address (YourName.sightspeed.com).
*My SightSpeed works only with Microsoft Windows Internet Explorer 6 or higher.

 

Community Calling

 

Interested in meeting people around the world who use SightSpeed?

•     Now you can make or receive calls from other users in the online SightSpeed Community.
•     Select your own unique Community display name.
•     Use our Parental Controls to password-protect access to the SightSpeed Community.

 

Click-to-Call Buttons

 

 

 

•     Add convenient Click-to-Call capabilities with SightSpeed Buttons!*
•     Your clients and colleagues can call you with the click of a mouse, even if they have never used SightSpeed.
•     When a person clicks on your SightSpeed Click-to-Call button, a web page will open and place a SightSpeed call directly to you.
•     Add a SightSpeed Click-to-Call Button to your email signature.
•     A great tool for sales people. Make it easy for your customers to call you with video!
•     Ideal for support and customer departments

* Feature currently supported for Windows only

 

How do I place a Phone out call?

1) Login to SightSpeed
2) Click the Telephone mini-tab found under the Video and Voice Calls tab.
3) There you’ll see a telephone keypad.
4) Dial the number with the keypad or type the number into the field above the keypad. (Be sure to only enter numbers)
5) Once you’ve entered the number you wish to contact click the Start Call icon to the left of the number field.
6) Once clicked you’ll hear the number begin to ring.

Note: Enter all numbers you wish to call in this format: Country Code, Area Code, Number
For example

• Calling San Francisco, California would be 1-415-555-1212 even if you are local to San Francisco.
• Calling Rome, Italy would be 39064451843 even if you are local to Rome.

So the rule is to enter all numbers as if you were dialing them long distance.

How do I record a call?

 

1) While in a call/conference, look underneath the video window for the Call Controls.  You’ll see a button labeled Record Call.  Press this button to start recording (The Record button will then change to Stop Recording).
   *Note - The other party will receive a text notification denoting that “Call Recording has started.” 
2) When you are finished recording, click the Stop Recording button.  The other party will receive a text notification of this as well.
3) You can retrieve the call you’ve recorded from the Call Exporter.

I recorded a call but where did it go?

 

Recordings are automatically saved to your local system but must be retrieved and configured for export with the SightSpeed Call Exporter found in your Actions menu.

How do I view my call history?

Login to SightSpeed and click My Account, then History, then Call History.

What do the icons/buttons next my Contacts mean?

When you mouse over a contact, you may see up to four buttons with the following descriptions:
1. Start a video and voice call (computer-to-computer video conference)
2. Start a voice call (computer-to-computer voice-only call – no video)
3. Record a video mail or blog (record and send the user a video mail)
4. Start a text chat (send the user a text message that will appear on their screen)

How do I contact support via Phone?

Live phone support is available for SightSpeed Business users via 800 number.

How do I place a Video or Voice call?

Once you have downloaded SightSpeed, it’s easy to make a video call!
 
1) After logging in, take a look at your contact list on the right of the video window.
2) The green dot next to a contact means they’re online and available to accept calls.
3) Click on the video (looks like a video camera) or voice (looks like a phone) call icon on the available contact’s name.  You will hear it start to ring just like a regular phone call!
4) Once the contact responds you’ve just successfully made a video call.

Note: If no one answers, you can leave a video message for them.

 

How do I receive a Video or Voice call?

1) When someone is trying to call you in SightSpeed, a dialog box will appear on screen.
2) The box will show the number you’re being called from (if available) as well as an answer and ignore option.
3) To accept the call click “Answer” to ignore the call click “Ignore”.

Note: Upon ignoring a call the caller will be given a message that the call has been declined.

Finding your way around SightSpeed – The Actions Menu

 

 

The Actions Menu

1. My Info - Click here to open the Account management screen and view a summary of your account information. You can also view and edit your Account and Billing information, Phone calling, Billing History, Call History, Video Mail History, Safety and Preferences.

2. My Display Image - Click here to set or change your display picture. Note. The display picture is the little picture shown next to your name in the address Book.

3. My Messages - Go here to view or listen to Video or Voice mail messages left for you. Included are calls and messages you’ve received from:

1. Video Mail Messages

2. Missed Calls (Video and Voice)

3. Voicemail Messages

4. Add a Contact - Click here to add, delete or invite contacts to your contact list. Note a contact can be added with an email address or phone number.

5. Start a Video chat - Click here to make a PC to PC Video or Voice call. You can also go here by clicking the video call or voice call icon on your Contacts list.

6. Create a Video Mail - Click here to record and send a Video Mail. You can also go here by clicking the Video mail & Blogs Tab.

7. Call a Phone number - Click here to make a phone call to anywhere in the world. Be it to a conventional phone in Chicago or a cell phone in Rome, SightSpeed’s award winning Voice over IP technology makes calling any one simple and incredibly inexpensive. You can also go here by clicking the Telephone Mini-Tab located under the Video & Voice Calls Tab.

8. Start a Group Chat - Click here to initiate Multi-Party Conference (4 contact maximum for Plus users and 9 contact maximum for Business users). You can also go here by clicking the Multi-Party mini-tab located under the Video & Voice Calls Tab.

9. Run Call Recording Exporter - Click here to retrieve voice and video calls that you have recorded from the Call Exporter. You can also go here by clicking your “Start” menu, then “All Programs”, then SightSpeed.

10. End Chat - This allows you to end the video or voice call. You can also end the call by clicking the “End Call” icon displayed during a call.

11. Sign Out - Click here to sign out of your SightSpeed interface. Note* signing out is a NOT the same as Exiting, Closing or minimizing. It is also important to note that closing or minimizing the SightSpeed Interface does not automatically sign you out.

12. Exit - Click here to exit out of the SightSpeed interface. The exit function disengages the SightSpeed Interface completely. Note* Exiting SightSpeed automatically logs you out of the Interface.

 

 

Finding your way around SightSpeed - The SightSpeed Interface

 

 

1. End Call – Click here to end your call
2. Record Call – Click here to initiate call recording
3. Full Screen – Click here to maximize your view to full screen
4. Video only – Click here to see just your video window without in call buttons or contact list
5. Local view – Click here to hide or show your small picture in the local view
6. Pause Video - Click her to stop your video from being sent
7. Mute My Audio - Click here to stop your audio from being sent
8. Volume - Click here to adjust the volume of your incoming audio

 

My Account - Calling History

Call History shows all inbound and outbound calls on your account
Note – Call History is only available to PLUS users and above

Before you Install SightSpeed - General Install Prep Tips

 

Below are a few things we recommend before downloading and installing SightSpeed. These tips will ensure that you have a smooth and easy download and installation process.

 

•    Check to see if your computer meets the Minimum System Requirements.
Even if you have a new computer, checking for any updated audio and video card drivers at manufacturers website can be helpful and sometimes required

•    Make sure your camera software and drivers are properly installed and up to date.

•    Make sure that there are no other programs running that use your camera when installing SightSpeed. This includes your camera’s software, MSN Live Messenger, Yahoo Messenger, iChat and any other messenger programs.  Often these programs hold the camera’s permissions preventing SightSpeed from using or even detecting your webcam.

•    Double check that all your necessary devices are plugged in properly and operative.

•    Last but not least, follow the installation carefully. SightSpeed will take you step by step through the initial set up for your camera, microphone, speakers, and internet connection.   It will be a snap!

 

Finding your way around SightSpeed – The Contacts Tab, Mini-Tabs

 

CONTACTS Tab

1.Address Book Mini-Tab – Click here to add, delete or invite contacts to your contact list. Note a contact can be added with an email address or phone number.

a. Contact List
b. Delete button
c. Enter your email address here.

2. My Display Picture Mini-Tab – Click here to set or change your display picture. Note. The display picture is the little picture shown next to your name in the phonebook

.
3. Record a Greeting Mini-Tab – If you have purchased a Phone In Number from SightSpeed, this section allows you to record a greeting that people will hear when you are unavailable. Callers who hear this greeting will be able to leave a message for you in your SightSpeed Inbox

4. Add a Phone number – Click here to add a voice call contact to your contact list.

Now let's explore you account settings and information in the "Account Management" Section.

Finding your way around SightSpeed – The Video Mail & Blogs Tab, Mini-tabs

 

1. Video Mail & Blogs Tab/Record Videos Mini-Tab ( default view) – Go here to record and send a video mail

a. Preview Button – Click here to preview your recorded message
b. Stop Button – Click here to stop recording or playing
c. Record – Click here to begin recording
d. Subject Field – Type the subject for your message
e. Message Field – Type the message you wish to send here
f. “Send Me A Link” Box – Click here to have this link sent to you with html code to embed your video on a web page
g. Contact List – Click any of these that you wish to send this video to
h. Email Field – type the email address of Contact here
i. Preview email text Button – Click here to preview the text of your message
j. Send Button – Click here to send your video mail

2. Manage Videos – This will take you to your Video Mail History page. Here you will find all videos you have sent and received.

 

Finding your way around SightSpeed – Video and Voice Call Tab, Mini-Tabs

 

 

1. The Video & Voice Calls Tab/Main Mini-Tab – Go here to make a Video or Voice call. This is also known as the main Mini-Tab. It is the default screen under the Video or Voice Calls Tab that shows the Video image and contact list.

 

2. Telephone Mini-Tab – Go here to make a phone call to anywhere in the world. Be it to a conventional phone in Chicago or a cell phone in Rome, SightSpeed’s award winning Voice over IP technology makes calling any one simple and incredibly inexpensive. Click on the Calling Rates button to see our phone out rates. You can also go here by clicking the Call a Phone Number link located on the Actions Menu.

 

 

3. Multi-Party Mini-Tab – Go here to initiate Multi-Party Conference (4 contact maximum). Note. For PLUS users and above

 

 

4. Community – Meet people around the world who use SightSpeed? With SightSpeed Community you can:

• Make or receive calls from other users in the exciting new SightSpeed Community.
• Browse public contacts by country of residence or language.
• Select your own unique Community display name.
• Use our Parental Controls to password-protect access to the SightSpeed Community.

 

5. Call History – Here you’ll find a record of all outbound calls made as well as all inbound calls received. *Note for PLUS users and above.

 

What is the Call Exporter?

The Call Exporter is SightSpeed’s proprietary media exporter software.  It allows you to save and edit video and voice media you have recorded. Access to the Call Exporter and record ability is available to PLUS members and above only.

How do I call a regular phone number?

Please see: How do I place a Phone Out call?

How do I use the Call Exporter?

SightSpeed Business users have the ability to record a call or conference in real time. The recording is automatically saved to your local system but must be retrieved and configured for export with our Call Exporter.

Here’s how to use it:

1) Go to Actions and select Run Call Recording Exporter. 
2) When it opens, you’ll be in the Recordings tab. There you’ll see a list of all your recent recordings.
3) Select the video you wish to configure/export then click Open Recording. 
4) Upon clicking Open Recording you will be taken to the Video/Audio settings Tab.  Here you’ll find various settings.

a. Video Layout – determines how the video will be displayed.
b. Video Window Select – determines whether remote or local video will be primary for display.
c. Audio Sync Adjust – sometimes audio doesn’t quite match the video.  This feature allows you to adjust timing of audio streams to make them sync better.
d.  Audio Output Options – determines how/which audio will be heard in the recording.

Note: There’s usually no need to go to the Local and Remote settings as information found there is usually for the advanced user.

5) You can now preview your file if you like, but bear in mind that there is no audio in the preview mode. 
6) When you are satisfied with the video layout, click the Save button on the right.  The file is saved by default to your user directory - c:\Documents and Settings\your user name, one level below your \My Documents. (Or in your Home directory on the Mac).
7) Once you saved the file you can use your media player to view or hear the file.

How do I record a call?

 

1) While in a call/conference, look underneath the video window for the Call Controls.  You’ll see a button labeled Record Call.  Press this button to start recording (The Record button will then change to Stop Recording).

Note: The other party will receive a text notification denoting that “Call Recording has started.” 

2) When you are finished recording, click the Stop Recording button.  The other party will receive a text notification of this as well.

3) You can retrieve the call you’ve recorded from the Call Exporter.

Note: The estimated record rate is 5 megabytes/minute for the remote stream and 6 megabytes/minute for the local stream (approx. 11MB total).  Keep this in mind when recording.

 

How do I retrieve calls or videos I’ve recorded?

Recordings are automatically saved to your local system but must be retrieved and configured for export with the SightSpeed Call Exporter found in your Actions menu.

Call Recording

 

 

•     Record live video or audio calls and store them locally on your PC or Mac.
•     Ideal for online interviews and presentations.
•     Record PC-to-PC voice calls.
•     Record and playback 1-to-1 or Multi-Party video calls.
•     Save in multiple formats such as Mpeg 1 and Mp3
•     Choose your playback options: side by side video, top to bottom, or picture in picture.

How can I contact a non-SightSpeed user?

Send them your MySightSpeed link.  Here’s how:

1) Login to SightSpeed
2) Click on the My Account menu, then Account Information.
3) There, towards the bottom of the screen, you’ll see your MySightSpeed links.  You have the option of sending a private link or easy link.
4) Send this link to the party you wish to contact and after they follow a few simple steps you’ll receive a call from them without them having to formally become a SightSpeed account holder.

Note: The feature only works in Internet Explorer web browsers.

Click-to-Call Buttons

 

 

 

•     Add convenient Click-to-Call capabilities with SightSpeed Buttons!*
•     Your clients and colleagues can call you with the click of a mouse, even if they have never used SightSpeed.
•     When a person clicks on your SightSpeed Click-to-Call button, a web page will open and place a SightSpeed call directly to you.
•     Add a SightSpeed Click-to-Call Button to your email signature.
•     A great tool for sales people. Make it easy for your customers to call you with video!
•     Ideal for support and customer departments.

* Feature currently supported for Windows only

In Call File Sharing

 

 

 

Through the SightSpeed Business file sharing function you can take you meetings to the next level.   Simply click the file sharing button/icon during a call and a “browse to file” dialog box will appear on screen allowing you to send files to your conference attendants.

 

*Note -  The Send File feature is not supported for Mac users

Multi-Party Conferencing

 

 

 

•     Conference with up to 3 other people simultaneously
•     Super easy to set up a Multi-Party Conference – just click to invite!
•     An invaluable tool for professionals from sales to support.

My SightSpeed Web Link

 

 

 

•     My SightSpeed allows you to have a video call with anyone - even if they are not a SightSpeed member!
•     Every SightSpeed member has a personal My SightSpeed web address (people.sightspeed.com/YourEmailAddress ), which you can give to people you want to have Video Calls with.
•     Just have the other person type your My SightSpeed web address into their Internet Explorer (Windows) browser, and moments later (after you accept their call), they will see and hear you at full SightSpeed quality, right in their browser window!
•     You can also personalize your My SightSpeed web page text and web page address (YourName.sightspeed.com).

*My SightSpeed works only with Microsoft Windows Internet Explorer 6 or higher.

How do others call me on SightSpeed?

If they are already a SightSpeed member, they only need to add your email address to their Contact list.

If they are not a SightSpeed member, you’ll need to send them your MySightSpeed link.  Here’s how:

1) Login to SightSpeed
2) Click on the Actions menu, My Info then Account Information.
3) There, towards the bottom of the screen, you’ll see your MySightSpeed links.  You can send a private or easy link to them.
4) Send this link to the party you wish to contact and after they follow a few simple steps you’ll receive a call from them with out them having to have formally become a SightSpeed account holder.

Note: The MySightSpeed feature only works in Internet Explorer web browsers.

PC-to-PC Voice Calling

 

 

 

•     While SightSpeed is great for video calling, you can also use it to make free PC-to-PC voice calls worldwide with other SightSpeed members!
•     Audio quality is terrific - usually better than a regular telephone!
•     You can connect across the country or around the world and there are no long distance charges!
•     You can use My SightSpeed to have calls with people who are not SightSpeed members!

Phone In

 

 

 

•     Receive phone calls through SightSpeed with your own Phone In number!
•     SightSpeed Business gives you the option of purchasing an International phone in number, free voicemail included.

Phone Out

 

 

 

•     Make voice calls to regular telephones and cell phones anywhere in the world!
•     Voice quality that is better than regular telephones
•     Call to countries like Germany, the U.K., and the U.S. for as little as 2¢ a minute!

Text Messaging

 

 

 

•     Send text messages whether in or out of a call.
•     You can text chat with multiple people at the same time!
•     You can send messages during multi-party calls to all individual at once or individually.
•     Send website addresses to friends quickly and easily as active links.

Free Video Calling

 

 

 

•     SightSpeed turns your PC or Mac into an high-quality, easy-to-use Video Phone
•     See and talk to family, friends, and colleagues using smooth, natural video and terrific audio
•     You can use My SightSpeed to have Video Calls with people who are not SightSpeed members!
•     You can connect across the country or around the world and there are no long distance charges!
•     Experience what PC World Magazine hails as the world's best video calling service!

Video, Voice Answering Service

 

 

 

•     If the person you’re attempting to contact doesn’t answer, you have the option to leave a video or voice mail
•     When you leave a video message, your contact will be notified within SightSpeed and by email that a message is waiting.

 

SightSpeed Business User - Calling History

 

 

Call History shows all inbound and outbound calls on your account

 

 

 

 

SightSpeed Business User - Phone Calling Information

 

The Phone Calling page tells us shows all information relative to Phone calls

 

1. SightSpeed Phone Out Balance – this shows how much of what you have deposited to make phone out calls you have left.

2. Calling Rate Charts – Click here to find out the cost to call anywhere in the world on SightSpeed. 

3. Phone Out Call History – Click here to see a history of all phone out calls made on your account

4. Phone Out Transactions – Click here to see a history of the cost of all phone out calls made on your account

5. Phone In Call History – Click here to see a history of all phone in calls received on your account

6. Phone In Call Transactions – Click here to see a history of the cost of all phone in calls received on your account

 

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