What is SightSpeed Business

 

SightSpeed Business addresses the needs of companies’ large and small offering a suite of business friendly features as well as all the functionality of our Award winning Personal products.

• Multi-Party Video Conferencing
• Video Call Recording
• In-Call File Sharing
• Multi User Licensing
• Centralized User Management and Reporting
• Premium Technical Support...Live with extended-hours
• Turns any PC or Mac into an easy-to-use Video Phone with award-winning quality
  
• Allows you to make video or audio calls worldwide - no long distance charge
• Streamlined,  intuitive user interface
• Significantly better video quality at all connection speeds
• User friendly text chatting
• Video mail playback inside the SightSpeed video window
• The ability to record live video 1-to-1 calls and multi-party conferences calls to your local drive
• Voice Only Calls to any Telephone in the World using Phone Out
  Unlimited Voicemail
• Optional inbound local or toll free number using Phone In
• Create and send Video Mail messages to anyone

 

How do I change my Account information?

You can change your account information from your Account Management Page.
Follow these steps to get to your page:
1) Launch and log into SightSpeed.
2) Click on My Account from the menu bar and choose Account Information.
3) This will open a browser window to your account Management page.

How do I change my Display Name?

To change your Display Name follow these steps:
1) Launch and login to SightSpeed.
2) Click on My Account from the menu bar then choose Account Information.
3) Click on the "edit" button next to Personal Profile.
4) Change your Display Name.
5) Click Save.

How do I change my email address?

To change your email address, follow these steps:
1) Login to SightSpeed using your current email and password.
2) Click on My Account from the menu bar then choose Account Information
3) Click on "edit" next to Email Address
4) Enter your new email (twice) and click Save.

Error 500

The usual culprit is a firewall interfering with SightSpeed's SIP communication. If you encounter this message regularly when making a call try using the built in Windows Firewall instead.

Diagnosing:

1. Turn off your Software firewalls and if possible directly connect to the internet connection (cable, dsl, etc). Try running SightSpeed again; if your problem clears up it was caused by a firewall. Proceed to "Solving" below.

Solving:

1. Visit the firewall configuration pages and follow the instructions there.

Does SightSpeed support desktop sharing?

Currently SightSpeed does not support desktop sharing. We do offer an excellent file sharing feature in our SightSpeed Business Plan.

How do I change my password?

You can change your password at any time by going to your Account Management page. Here are the steps:
1) Launch and log into SightSpeed.
2) Click on Actions from the menu bar and choose My Info.
3) Click on the Account Information then click Password.
4) Complete the current and new password fields and click “save”.

How do I place a video or voice call?

Once you have downloaded SightSpeed, it’s easy to make a video call!
1) After logging in, take a look at your contact list on the right of the video window.
2) The green dot next to a contact means they’re online and available to accept calls.
3) Click on the video (looks like a video camera) or voice (looks like a phone) call icon next to the available contact’s name. You will hear it start to ring just like a regular phone call!
4) Once the contact responds you’ve just successful made a video or voice call.

Note: If no one answers you can leave a video message for them.

How do I receive a video or voice call?

1) When someone is trying to call you through SightSpeed, a dialog box will appear on screen.
2) The box will show the number you’re being called from (if available) or the person's Display Name, as well as an Answer and Ignore option.
3) To accept the call click “Answer” to ignore the call click “Ignore”.

How do I add a contact?

Adding or inviting contacts to your contact list is easy.
1) Launch and login to SightSpeed.
2) Click the Contacts tab.
3) Enter the email addresses of the contacts you want to add and click submit.

If the email address is registered with SightSpeed, your contact will be added and their status dot should be either green if they are online or blue if they are offline.
If the email address is not yet registered with SightSpeed, they will receive an invitation to join and their status dot will be grey until they register.

Can I contact non-SightSpeed users?

Yes! My SightSpeed allows you to have a video call with anyone, even if they aren’t SightSpeed users. Every SightSpeed member has a personal SightSpeed web address. Just have the other person type your My SightSpeed web address into their Internet Explorer browser and moments later they will see and hear you at full SightSpeed quality right in their browser window!

Can I have more than one SightSpeed account?

Absolutely!  We understand that at times is helpful to have more than one account so just sign up again if you need to with a different email address.  Additional software download is not required unless you intend to use the second account at a second computer.

Can I have more than one SightSpeed account running at the same time on one desktop?

No, only one account can be a used on a system at a time.

Can I have the same SightSpeed account running on different desktops?

No. You can only be logged onto your SightSpeed account on one computer at a time.

How do I cancel my account?

While we’d hate to see you go, you can contact us here to cancel.

Is there a limit to the number of contacts I can have?

None at all! In fact, we welcome you to invite all you friends, family and associates to join.

How do I join the SightSpeed community?

To join the SightSpeed Community:
1) Launch and log into SightSpeed.
2) Click the Video & Voice Calls tab. 
3) Click the Community mini-tab, and list yourself in the Community by creating a community profile. 
For privacy reasons, we recommend not using your name.  After you’ve completed the process, you can browse the community for various users.

How do I find out information about a contact’s phone number, location, or personal info?

For privacy reasons, personal information, phone number, and location are not visible to other users.

Is there SightSpeed community forum?

 Yes: www.sightspeedforums.com

How do I delete my voice/video mail?

Follow these steps:
1) Launch and log into SightSpeed.
2) Click the Inbox tab.
3) Then mouse over the one you wish to delete.
4) Then click the X button.

How do I Set up my voice mail?

Users who have a Phone-In number can personalize their greeting for those who call and leave a voicemail.
Follow these steps:
1) Launch and log into SightSpeed and click the "Contacts" tab.
2) Next, click on the "Record a Greeting" link (only visible to those who have bought a Phone In number).
3) Click the "Record" button, then record your greeting.
4) When you are finished, click "Stop", then click "Preview" to hear it.
5) If you like what you’ve recorded click the "Save" button, otherwise, record it again until you're satisfied with the message.

How do I set up my blog page?

While SightSpeed does not provide WebPages for blogs, your videos can be embedded into a webpage, blog, or vlog.  Just be sure to check the box “Send me a link and embed code for this video” in Step 3 when creating a video.

How do I set my display picture?

1) Launch and log into SightSpeed.
2) Click on the Contacts tab.
3) Click on the My Display Picture sub-tab.
4) Frame yourself on the screen, and click the Capture Picture button.
5) If you are satisfied with the results, click the save button.

If I have the PLUS plan, do the users I’m calling need to be PLUS subscribers to participate?

No. They can be free SightSpeed subscribers and still be able to participate.  Only you, however, will be capable of initiating the conference call.

Does the other party need a camera if I want them to see something?

Not at all. If they do have SightSpeed, but do not have a camera, they will be able to see you and hear you. If they have a microphone you will be able to hear them.

What are your recommendations for a Microphone?

We recommend using a microphone in a headset, since the microphone is closer to your mouth, making your voice clearer and more understandable to those you communicate with.  Additionally, it virtually eliminates echo that callers would hear if you were not using a headset.  All this makes for the best audio experience possible!

Is there a minimum amount of seats required for SightSpeed Business?

No.  You can start with as few or as many as you need.

How do I place a Phone out call?

1) Login to SightSpeed
2) Click the Telephone mini-tab found under the Video and Voice Calls tab.
3) There you’ll see a telephone keypad.
4) Dial the number with the keypad or type the number into the field above the keypad. (Be sure to only enter numbers)
5) Once you’ve entered the number you wish to contact click the Start Call icon to the left of the number field.
6) Once clicked you’ll hear the number begin to ring.

Note: Enter all numbers you wish to call in this format: Country Code, Area Code, Number
For example

• Calling San Francisco, California would be 1-415-555-1212 even if you are local to San Francisco.
• Calling Rome, Italy would be 39064451843 even if you are local to Rome.

So the rule is to enter all numbers as if you were dialing them long distance.

How do I get my own Phone in number?

Your account administrator can set this up for you.

How do I record a call?

 

1) While in a call/conference, look underneath the video window for the Call Controls.  You’ll see a button labeled Record Call.  Press this button to start recording (The Record button will then change to Stop Recording).
   *Note - The other party will receive a text notification denoting that “Call Recording has started.” 
2) When you are finished recording, click the Stop Recording button.  The other party will receive a text notification of this as well.
3) You can retrieve the call you’ve recorded from the Call Exporter.

How do I purchase additional Phone Out minutes?

Your account administrator can set this up for you.

I recorded a call but where did it go?

 

Recordings are automatically saved to your local system but must be retrieved and configured for export with the SightSpeed Call Exporter found in your Actions menu.

How do I text chat with someone?

1) Login to SightSpeed
2) Look to your contact list on the right of the video window.
3) Hover your mouse over the name of a contact who is online, and click the button on the far right (it has a “T” on it) to send that user a text.

How do I initiate a multiparty conference?

SightSpeed Business users can invite up to 3 other contacts for a multiparty call.  Here’s how:

1) After logging in, click the Voice & Video Calls tab, then the Multi-Party mini tab.
2) Select the contacts you wish to invite from your contact list by clicking on a contact, and then clicking the double arrow next to an empty text field.
3) To remove a contact you’ve added, click the X next to the text field.
4) When you have finished, click the button Start the Multi-Party Conference.  Offline contacts will receive an email notification of an invitation, asking them to join by logging into SightSpeed.

How do I create a Video Mail?

1) Sign in to SightSpeed and click the Video Mail & Blogs tab at the top of the SightSpeed window.
2) In the lower left you will see Step 1: “Record” and the Record button.
3) When you are ready to begin recording, click the “Record” ,
4) Click “Stop” when you are done.
5) You can review your recording by clicking the “Preview” button. 
6) To the right is Step 2 the “Personalize’” section. This is where you customize the subject and add a personal message to the video you are sending.
7) Step 3: “Send to” is where you choose who you wish to send the video message to. You can click on anyone in your contact list, or enter an email address.
8) Once you’ve completed all these steps click “Send” - you’ve just created a video mail. 

How do I add a contact to my Contact List?

1) Login to SightSpeed
2) Click on the Contacts tab
3) Enter the email addresses of the contacts you want to add
4) Click Submit

How do I view my call history?

Login to SightSpeed and click My Account, then History, then Call History.

How do I block a contact?

Please see: How Do I block a user? 

How do I view my video mail history?

Login to SightSpeed and click My Account, then History, then Video Mail History.

What do the icons/buttons next my Contacts mean?

When you mouse over a contact, you may see up to four buttons with the following descriptions:
1. Start a video and voice call (computer-to-computer video conference)
2. Start a voice call (computer-to-computer voice-only call – no video)
3. Record a video mail or blog (record and send the user a video mail)
4. Start a text chat (send the user a text message that will appear on their screen)

How do I contact support via Phone?

Live phone support is available for SightSpeed Business users via 800 number.

How do I contact support via Email?

Support inquiries and questions can be sent via this link

 

What are your recommendations for a Webcam?

 

SightSpeed supports more than 90% of webcams manufactured within the past 3 years.  The better your webcam, the better your outgoing video will be, and the better you’ll appear to friends and family!  Here’s a list of some we recommend.

How do I add a user who already has a SightSpeed account?

1)      Login in to your Administrator Console.

2)      Click on Import Existing users.

3)      Enter the email address of the user you wish to import and click “Find User”.

4)      If the email address you enter is identified as an existing SightSpeed user you will need to send them an invitation by clicking the "Send Email Invitation To User" button.  *Note – you will be given the option to be notified by email when the user accepts or declines the invitation.

5)      We will send an email to this user asking permission to transfer his/her account to your company account. If they accept their account will be engrafted into your account and any phone service credits they have on record will be refunded to them. When they decline your invite but they still wish to be a part of your business, then another email address will need to be used for them to be added to your account.

 

Note: Transferring an account means the following:

• They'll keep their existing contact list and get your current contact list.
• All settings will remain the same: contact name, contact preferences, account preferences.
• All previously purchased custom phone numbers will be transferred to your company account; including the cost of those numbers.
• Any unused, prepaid SightSpeed plan time will be refunded to that user via their credit card on file.
• Any unused call out minute credits will be refunded to them via the credit card on file.

How do I add a new user?

1) Login to your Administrator Console.
2) Click on New User Set up
3) Fill out all the pertinent fields for the new user account
4) Then click “Add New User(s) Now”

How do I purchase additional seats for my account?

1) Login in to your Administrator Console.
2) Click on Buy Additional Seats.
3) Select the number of seats you wish to buy from the Buy additional seats now section.
4) Then click Purchase.

How do I purchase additional Phone Service Credits for my account?

1) Login in to your Administrator Console.
2) Click on Buy Phone Service Credits.
3) Select the amount you wish to buy with the Credit Card on file from the “Choose Amount” drop down list.
4) Then click Purchase.

I’m new to SightSpeed Business, what do I do first?

Visit our SightSpeed Business - Step by Step instructions section to get started.

How do I find out what version I’m using?

1) Open SightSpeed, and click the Help menu at the top. 
2) When you click “About SightSpeed”, a small window will open that will list the build (version) number. 
You can also check our website to find the latest build the here.

How do I record a Video Mail?

Please see: How do I create a video mail?

Firewalls - Enterprise

 

Enterprise Users

SightSpeed requires a default route to the Internet. If your organization only allows proxied connections, SightSpeed will not work correctly.

If you organization allows all outbound traffic, then you do not need to further configure your firewall.

If your organization filters outbound traffic based upon type, then you can do any of the following:

• Filter based on Source Port:
  Add a rule which allows outgoing UDP traffic (Destination Port=Any) from source ports 9000 through 9005 on your internal network to the Internet.
• Filter based on Source IP:
  Add a rule which allows outgoing UDP traffic (Destination Port=Any) from source IP or computer that is using SightSpeed to the internet.

Modify the rule to allow the return traffic associated with the connection. This is usually implied with most firewalls.

If you wish, you can have SightSpeed use another source port. The source port number can be changed under Advanced Network settings in the Software preferences Wizard.

Note: Some VPN configurations conflict with SIP, the signaling protocol used by SightSpeed. Specifically, they may cause all Internet traffic to get routed over the VPN, instead of just the traffic specifically destined for the private network. Such routing configurations can interfere with the SIP server's mechanism for keeping track of registered clients. If you are having issues try disabling the VPN, and then restarting SightSpeed. If that works, your options are a) continue using SightSpeed with VPN disabled; or b) consider modifying the VPN configuration so that only VPN-bound traffic flows over the VPN.

 

Routers - Personal

How to configure SightSpeed to work with your home router or wireless gateway.
Typically most home routers will not require any additional configuration, but under some circumstances SightSpeed traffic may not be routed correctly through or between one or more home routers. In these cases, you can configure a port forwarding rule which will pass all SightSpeed traffic from the internet through the device to you computer.

If you have a home or small office (SOHO) Cable/DSL router that is not functioning correctly when you use SightSpeed, take a look at www.portforward.com, as they have documented several hundred different brands and models of home routers.

  
When following the instructions on how to set up a port-forwarding rule from www.portforward.com just remember that SightSpeed needs Port 9000 UDP forwarded to your computers internal IP address. If you plan on running SightSpeed on more than one computer on your home network, you will need to specify a unique port number for each computer in the Advanced Internet Connection Settings of SightSpeed, and create a corresponding port-forwarding rule for each as well.

 

D-Link Routers - Check to see if your D-link is running a so called Application Layer Gateway (ALG) for SIP or Session Initiation Protocol, which should be disabled. Log into the admin page of your router and go to Firewall Settings then uncheck "SIP".

 

 

 

Network Terminology

Learn about Network terminology pertinent to SightSpeed:

Bandwidth: The amount of information that can be carried from your computer to another. SightSpeed needs bandwidth to process this information back and forth during a videoconference. The greater the bandwidth, the greater the speed of your connection and the better your SightSpeed experience becomes.

Packets: While bandwidth calculates the amount of information that is carried back and forth, packets are source in which this information is stored. During a videoconference, audio/video packets are being sent back and forth between both computers. When packets are lost on either end, the video quality and speed can become degraded.

MTU: Maximum Transmission Unit, or the maximum amount of data that can be sent across an interface without being broken up into more than one message or packet. Often times larger packets are not received in their entirety and become 'fragmented'; many firewalls and routers will not allow fragmented packets, so these packets are dropped causing choppy audio and poor video during a SightSpeed video call.. By reducing the MTU size, we tell SightSpeed to send smaller packets, thus reducing the likelihood of packets becoming fragmented and being dropped.  However, it is typically not necessary to change the MTU size.

Upload (kbps): The speed in which you are able to send files to another computer. During a videoconference, your upload speed determines the quality and speed of video you are sending out to other parties.

Download (kbps): The speed in which you are able to receive files from another computer. During a videoconference, your download speed determines the quality and speed of video you can receive from other parties.

Latency: Latency is the time lag between the time it takes for packets (information) to be processed and received. During a video conference, excessive latency from one computer to another can result in one party being out of synch with the other.

Firewalls: A firewall is a hardware and/or software boundary that prevents unauthorized user from accessing restricted files on a network. SightSpeed has developed a proprietary method of negotiating firewalls without being intrusive.

Ports: Each firewall boundary is made up of individual ports that allow the user outside access to certain areas of the internet. For example, all internet website traffic generally goes through port 80. This port is generally left open by default on most routers. SightSpeed uses ports 9000-9005 by default.

Port Forwarding: Port Forwarding is a way to configure your firewall to negotiate incoming and outgoing connections. You can allow certain ports to be open for specific applications without completely disabling the firewall. In some cases, you may want to configure your firewall for use with SightSpeed.

How do I record a greeting?

Users who have a Phone-In number can personalize their greeting for those who call and leave a voicemail.

1) To personalize your greeting message, login to SightSpeed and click on the "Contacts" tab
2) Next, click on the "Record a Greeting" link (only visible to those who have bought a Phone In number).
3) Click the "Record" button, then record your greeting.
4) When you are finished, click "Stop", then click "Preview" to hear it.
5) If you like what you’ve recorded click the "Save" button, otherwise, record it again until you're satisfied with the message.

What do I need to get started using SightSpeed Business?

 

Please visit our “SightSpeed Business Step by Step” section to get you started.

How do I contact technical support?

SightSpeed Business accounts have “Extended Live Priority Technical Support” which consists of the following:
1) Live 800 Phone Support
2) Live Video Call Support through your SightSpeed Contact list
3) 1 Business day turn around on all email inquiries
4) Prioritized response
5) Available from 6am - 6pm Pacific Standard Time
Contact your account administrator for your Live Support Access Code.  Note: Your support access may be restricted without the support access code.

Can I conference with non-SightSpeed users?

Yes you can.   The Click to Call links allows non-SightSpeed users to click a link to initiate a call with you.

What payment options are available for SightSpeed Business?

Currently SightSpeed Business can be paid monthly or annually by Visa, MasterCard or American Express cards. *Note - Once selecting the annual or monthly payment option you will not be able to change this option.

Do you provide conferencing equipment such as webcams and headsets?

Yes, we do.   Contact SightSpeed support for more information.

How do I add a phone number?

SightSpeed users with Phone-Out service can add a link in their contact list to a phone number for one-click dialing.
1) To add a link to a phone number, login and click the Contacts tab on the right.
2) Click the smaller tab Add Phone Number.
3) Enter the name and phone number, and click Save.
4) When finished, click the Video & Voice Calls tab at the top left.  The name and phone number will appear at the bottom of the contact list.

How do I transfer a file in a call?

1) When in call, click the button Send File. 
2) Click the Browse button to browse for a file on your computer (limit: 50MB).
3) After selecting the file you wish, click the button Send File.
4) The other user will receive a text notification to download the file, which they can then click to open or save.

Note: The Send File feature is not supported for Mac users, however, Mac users can receive a file.

How do I change my password?

1) Log into SightSpeed
2) Click on Actions then My Info to open your Account Information 
3) Click on the “edit” button next to password
4) Complete the current and new password fields and click “save”.

Note: Your account administrator can also change your password for you.

How do I change my login email address?

1) Login to SightSpeed using your current email and password.
2) Click on My Account and choose Account Information.
3) Click on "edit" next to Email Address.
4) Enter your new email (twice) and click Save.

Note: Your account administrator can also change your email address for you.

How do I change or update my account information?

1) Log in to SightSpeed.
2) Click on the My Account then Account Information.
3) This will open a browser window and from there you can change the information you desire.

Note: Your account administrator can also update your account information for you.

How do I block a user?

1) Login to SightSpeed.
2) Click on My Account, then Parental Controls.
3) Click on "edit" Blocked Contact Lists.
4) Click on the "edit" link next to Blocked Contact Lists.
5) Enter the email address or display name of the Contact you wish to block.

How do I retrieve my Voice Messages?

1) Click the Inbox tab at the top. 
2) Missed calls, voice and video mails will be listed in most recent order.

How do I retrieve my Video Mail/Messages?

1) Login to SightSpeed.
2) Click the Inbox tab. 
3) Missed calls, voice and video mails will be listed there in most recent order.

Centralized Billing and Payment Management

 

The Administrator designate in your company can purchase, set up, and manage end-user seats for employees/colleagues.   All billing and payment is handled through the admin account and applied to the credit card on file.  Payment is fast, easy, and hassle free for both users and your AP/AR department.

How do I use the Call Exporter?

SightSpeed Business users have the ability to record a call or conference in real time. The recording is automatically saved to your local system but must be retrieved and configured for export with our Call Exporter.

Here’s how to use it:

1) Go to Actions and select Run Call Recording Exporter. 
2) When it opens, you’ll be in the Recordings tab. There you’ll see a list of all your recent recordings.
3) Select the video you wish to configure/export then click Open Recording. 
4) Upon clicking Open Recording you will be taken to the Video/Audio settings Tab.  Here you’ll find various settings.

a. Video Layout – determines how the video will be displayed.
b. Video Window Select – determines whether remote or local video will be primary for display.
c. Audio Sync Adjust – sometimes audio doesn’t quite match the video.  This feature allows you to adjust timing of audio streams to make them sync better.
d.  Audio Output Options – determines how/which audio will be heard in the recording.

Note: There’s usually no need to go to the Local and Remote settings as information found there is usually for the advanced user.

5) You can now preview your file if you like, but bear in mind that there is no audio in the preview mode. 
6) When you are satisfied with the video layout, click the Save button on the right.  The file is saved by default to your user directory - c:\Documents and Settings\your user name, one level below your \My Documents. (Or in your Home directory on the Mac).
7) Once you saved the file you can use your media player to view or hear the file.

How do I record a call?

 

1) While in a call/conference, look underneath the video window for the Call Controls.  You’ll see a button labeled Record Call.  Press this button to start recording (The Record button will then change to Stop Recording).

Note: The other party will receive a text notification denoting that “Call Recording has started.” 

2) When you are finished recording, click the Stop Recording button.  The other party will receive a text notification of this as well.

3) You can retrieve the call you’ve recorded from the Call Exporter.

Note: The estimated record rate is 5 megabytes/minute for the remote stream and 6 megabytes/minute for the local stream (approx. 11MB total).  Keep this in mind when recording.

 

Centralized User Account Management

 

 

 

 SightSpeed Business differs from the SightSpeed plans of the past in that it comes with an Administrator Console. This console has a separate UI, Login name and password from the user seats (people running SightSpeed to do video conferences). The Administrator person in your company can purchase, set up, and manage end-user seats for employees/colleagues.

How do I retrieve calls or videos I’ve recorded?

Recordings are automatically saved to your local system but must be retrieved and configured for export with the SightSpeed Call Exporter found in your Actions menu.

Reporting

 

 

 

SightSpeed Business offers several reports for administrator view thus allowing effective and efficient account reconciliation.

Call Recording

 

 

•     Record live video or audio calls and store them locally on your PC or Mac.
•     Ideal for online interviews and presentations.
•     Record PC-to-PC voice calls.
•     Record and playback 1-to-1 or Multi-Party video calls.
•     Save in multiple formats such as Mpeg 1 and Mp3
•     Choose your playback options: side by side video, top to bottom, or picture in picture.

Click-to-Call Buttons

 

 

 

•     Add convenient Click-to-Call capabilities with SightSpeed Buttons!*
•     Your clients and colleagues can call you with the click of a mouse, even if they have never used SightSpeed.
•     When a person clicks on your SightSpeed Click-to-Call button, a web page will open and place a SightSpeed call directly to you.
•     Add a SightSpeed Click-to-Call Button to your email signature.
•     A great tool for sales people. Make it easy for your customers to call you with video!
•     Ideal for support and customer departments.

* Feature currently supported for Windows only

Create Video Mail/Blogs

 

 

 

•     Easily create and send video messages to anyone - even people who are not SightSpeed members!
•     Create video clips and embed them directly into your web page or blog!
•     Video Mail is more personal than email or voice mail and is a great way to reach out to people when they are not available for a 1-to-1 video call.
•     You can leave a Video Mail for one person or a group of people - all you need are their email addresses.
•     Keep track of if and when your recipients have viewed your message.
•     If you are not available to take a 1-to-1 Video Call, SightSpeed will ask the caller if they would like to leave a video message for you.
•     When callers leave a video message, you will be notified within SightSpeed and by email that you have a message waiting. If the other party does not have a Web camera, they can still leave you a voice message.

In Call File Sharing

 

 

 

Through the SightSpeed Business file sharing function you can take you meetings to the next level.   Simply click the file sharing button/icon during a call and a “browse to file” dialog box will appear on screen allowing you to send files to your conference attendants.

 

*Note -  The Send File feature is not supported for Mac users

SightSpeed Business - Installation Prep Tips

 

Below are a few things we recommend before downloading and installing SightSpeed Business. These tips will ensure that you have a smooth and easy download and installation process.

 

•     Check to see if your computer meets the Minimum System Requirements.
•     Even if you have a new computer, checking for any updated audio and video card drivers at manufacturers website can be helpful and sometimes required..
•     Make sure your camera software and drivers are properly installed and up to date.
•     Make sure that there are no other programs running that use your camera when installing SightSpeed. This includes your camera’s software, MSN Live Messenger, Yahoo Messenger, iChat and any other messenger program.  Often these programs hold the camera’s permissions preventing SightSpeed from using or even detecting your webcam.
•     Double check that all your necessary devices are plugged in properly and operative.
•     Last but not least, follow the installation carefully. SightSpeed will take you step by step through the initial set up for your camera, microphone, speakers, and internet connection.   It will be a snap!

 

Multi-Party Conferencing

 

 

 

•     Conference with up to 3 other people simultaneously
•     Super easy to set up a Multi-Party Conference – just click to invite!
•     An invaluable tool for professionals from sales to support.

How do I setup MySightSpeed?

1) After logging into SightSpeed, click Actions, My Info, then Account Information.
2) Scroll down to the bolded My SightSpeed heading, then click edit.
3) SightSpeed users can create a personalized domain - type in the link of your choice; you will be notified if the link is available or if you need to create another.
4) You can enter personalized information in the three text fields.
5) When you are finished, click Save.

My SightSpeed Web Link

 

 

 

•     My SightSpeed allows you to have a video call with anyone - even if they are not a SightSpeed member!
•     Every SightSpeed member has a personal My SightSpeed web address (people.sightspeed.com/YourEmailAddress ), which you can give to people you want to have Video Calls with.
•     Just have the other person type your My SightSpeed web address into their Internet Explorer (Windows) browser, and moments later (after you accept their call), they will see and hear you at full SightSpeed quality, right in their browser window!
•     You can also personalize your My SightSpeed web page text and web page address (YourName.sightspeed.com).

*My SightSpeed works only with Microsoft Windows Internet Explorer 6 or higher.

How do others call me on SightSpeed?

If they are already a SightSpeed member, they only need to add your email address to their Contact list.

If they are not a SightSpeed member, you’ll need to send them your MySightSpeed link.  Here’s how:

1) Login to SightSpeed
2) Click on the Actions menu, My Info then Account Information.
3) There, towards the bottom of the screen, you’ll see your MySightSpeed links.  You can send a private or easy link to them.
4) Send this link to the party you wish to contact and after they follow a few simple steps you’ll receive a call from them with out them having to have formally become a SightSpeed account holder.

Note: The MySightSpeed feature only works in Internet Explorer web browsers.

PC-to-PC Voice Calling

 

 

 

•     While SightSpeed is great for video calling, you can also use it to make free PC-to-PC voice calls worldwide with other SightSpeed members!
•     Audio quality is terrific - usually better than a regular telephone!
•     You can connect across the country or around the world and there are no long distance charges!
•     You can use My SightSpeed to have calls with people who are not SightSpeed members!

SightSpeed Business - Camera Recommendations

Logitech QuickCam® Vision Pro
Carl Zeiss optics for image-perfect detail and clarity.
Highlights: 2 Megapixel Sensor, Autofocus, Built-In Mic, Carl Zeiss Optics
OS Support: Mac

Logitech QuickCam® Orbit AF
High-performance webcam with motorized tracking and Carl Zeiss® optics.
Highlights: 2 Megapixel Sensor, Autofocus, Carl Zeiss Optics, Mechanical Pan+Tilt, RightLight™2
OS Support: Windows

Logitech QuickCam® Pro 9000
High-performance webcam with autofocus.
Highlights: Autofocus, Carl Zeiss Optics, RightLight™2
OS Support: Windows

Logitech QuickCam® Pro for Notebooks
High-performance webcam with autofocus for notebooks.
Highlights: 2 Megapixel Sensor, Autofocus, Carl Zeiss Optics, HD Video, RightLight™2
OS Support: Windows

How do I get a new password if I’ve forgotten mine?

• Click the “Forgot Password” link on the login page and a temporary password will be sent to the email address on file for the account.
• If you’ve forgotten your login email address, contact your account administrator.

SightSpeed Business - Headset Recommendations

For optimal comfort and performance SightSpeed recommends using a headset with microphone for the best audio experience. Headset technology has been standardized for some time now so the choices are endless.  Whether analog, USB, or Bluetooth, most will headsets will work with SightSpeed just fine. 
Here are few factors that you may want to consider in purchasing.

Fit and style - It’s important that you be comfortable when using SightSpeed as you’ll soon find that an hour will pass before you know it. The most common styles include over-the-head and on-the-ear.  You can also use open speakers but it is not recommended unless you use a high quality echo canceling microphone.

 

How will you connect your headset to your computer? 

Analog - connects to your computer’s sound card via standard 3.5mm jacks. There will be two 3.5mm jacks at the end of the cord. One is for your speakers (usually pink or red), and the other for your microphone (usually green or gray). 
 

USB - connects to your computer’s USB port. Today’s computers usually have multiple USB ports on the front, back and sides. Since USB headsets need more power, make sure to always plug in a USB headset directly into your computer, and not through a port on the screen or a USB Hub.

 

Bluetooth - connects to your computer via a wireless technology called “Bluetooth”. To use a Bluetooth headset, your computer should be equipped with Bluetooth already. Bluetooth headsets relieve the need to use cords or blues and give you a standard line of sight distance of up to 33ft.

All these types of headsets provide great sound quality; it is entirely up to you which type you choose.
For the easiest and fastest set up, however, analog headsets will be best.

Click here to proceed to "Sign up and Download" instructions 

 

Phone In

 

 

 

•     Receive phone calls through SightSpeed with your own Phone In number!
•     SightSpeed Business gives you the option of purchasing an International phone in number, free voicemail included.

SightSpeed Business - System Requirements

 

Component	Recommended Minimum
CPU	Windows: 1GHz or Faster Macintosh: G4 1GHz or Faster (Intel processors are supported)
RAM	256 MB
Operating Systems	Windows: XP, or Vista Macintosh: Tiger 10.4.11 or higher, Leopard 10.5.0 or higher,   Safari 3.0 or newer
Camera	See the SightSpeed Recommended Camera List

  

Microsoft Windows Requirements

	Windows XP	Windows Vista
Microsoft Service Packs	N/A (Service Pack 2 recommended)
Internet Explorer Browser	Required: Version 6 or higher	Required: Version 6 or higher
DirectX Upgrade	N/A	N/A
SightSpeed additional requirements	SightSpeed requires a video display card that fully supports Direct X 7 features. Please contact your video card manufacturer for information on your card.

 

All of the updates mentioned above can be obtained through http://windowsupdate.microsoft.com   

Phone Out

 

 

 

•     Make voice calls to regular telephones and cell phones anywhere in the world!
•     Voice quality that is better than regular telephones
•     Call to countries like Germany, the U.K., and the U.S. for as little as 2¢ a minute!

Text Messaging

 

 

 

•     Send text messages whether in or out of a call.
•     You can text chat with multiple people at the same time!
•     You can send messages during multi-party calls to all individual at once or individually.
•     Send website addresses to friends quickly and easily as active links.

Free Video Calling

 

 

 

•     SightSpeed turns your PC or Mac into an high-quality, easy-to-use Video Phone
•     See and talk to family, friends, and colleagues using smooth, natural video and terrific audio
•     You can use My SightSpeed to have Video Calls with people who are not SightSpeed members!
•     You can connect across the country or around the world and there are no long distance charges!
•     Experience what PC World Magazine hails as the world's best video calling service!

Video, Voice Answering Service

 

 

 

•     If the person you’re attempting to contact doesn’t answer, you have the option to leave a video or voice mail
•     When you leave a video message, your contact will be notified within SightSpeed and by email that a message is waiting.

 

SightSpeed Business - Video Optimizer

 

 

1. The first thing you’ll see upon clicking “OK” from the Language selection dialog box is a Video Optimization screen.   Note.  You can also go here by clicking the Video Optimizer icon at the column on the left of the Settings Screen.

 

 

2. Once the video optimizer finishes the test, you'll be prompted to verify whether the image is 'correct' or 'incorrect'.  Select the appropriate option.   Examples of Correct and Incorrect images are given to guide you to the best selection.  Once you’ve verified that the image looks ok click 'Image looks correct' then click “Next”

SightSpeed Business - Camera Settings

 

1. From the Video Optimization screen you come to the Video Camera setting Screen. Here you will select which camera you’ll be using in SightSpeed. Note. You can also go here by clicking the Camera Settings icon at the column on the left of the Settings Screen.

 

2. Click on the arrow to select your camera from the web camera drop down list. If you do not have a camera installed on your PC, select: 'No Camera - Audio Only' and you will see the blue “No Camera” picture in the display window.

 

 

3. Once you've selected your camera, you should see the camera image in the Video Preview window.

If your camera fails to initialize, please verify your camera is plugged in correctly, and verify there isn't any other web camera software running other then SightSpeed
If you’re still having trouble, click here to go to our Camera Set Up troubleshooting

 

Advanced Camera Options

Advanced Camera Options screen gives you the ability to manually change specific properties of your web camera. The properties you can change are specific to the camera but it is not uncommon to see settings for Brightness, Contrast, Gamma, Saturation, and a Vertically or Horizontally Mirror feature for your camera image. The higher quality web camera you have, the more options you will see.

SightSpeed Business - Internet Connection Settings

 

Upon clicking next from the Video – Camera Settings screen you will come to the Internet Connection Settings.  You can also come here by clicking the Internet Connection icon in the left column or from the Settings menu.

 

 

This is where you specify what type of connection you have to the internet, the choices are as follows:
• Dial-Up Modem (56k and below)
• Basic DSL
• Basic Cable Modem
• Premium DSL or Cable Modem
• University, T1, Fiber or faster
• I Don’t Know

If you are unsure of your internet connection, choose the “I Don't Know” selection, and SightSpeed will use the default settings.

Note:  Dial Up Modems (56K and below) are not recommended. While you may be able to connect, the video quality will be very poor or non-existent.  Audio functionality, however, will remain.  We recommend a broadband connection for best results.  It is also important to note that a minimum download speed of 386 kps is needed for successful multi-party calls.

Advanced Mode

 

 

 

In this section of SightSpeed you can
1) Adjust your Upload Speed
2) Adjust your Download Speed
3) Change the IP address and port
4) Perform a Network Speed Test
Network Speed Test: This button will direct you to Broadbandreports.com . It will perform a test that allows you see your current upload/download speed. We recommend using this test so you can set your internet connection settings accordingly.

 

SightSpeed Business - Optional Settings

 

 

The Optional Settings Menu allows you to designate miscellaneous settings for your SightSpeed interface.

Call Options
Auto Accept Incoming Connections: When this option is checked, any incoming conference will automatically be accepted. Leaving this option unchecked leaves a 15 second window in which to answer the incoming conference.
Ring PC Speaker on Incoming Call: When this option is checked, your PC's internal speaker will ring, rather than the speakers connected to your sound-card to indicate an incoming call.
Disable Sound Events (ring + busy): When this option is checked, the ring and busy signals will be muted.
Switch to Video Only View at Call Start: When this option is checked, your "in call" view will automatically be set to "Video Only Mode" when a call is started.
Keep Video Only View on Top During Call: When this option is checked, your SightSpeed video window will always be 'in front' of any other applications or windows you might have open on the desktop while you are in a video call.

 

Program Options
Turn Off Camera When Minimized: When this option is checked, the camera will shut itself off when the video window is minimized, which can lighten the load on your CPU while not in use.
Load SightSpeed on Computer Start: When this option is checked, SightSpeed will load when your computer starts up. (Note: This feature is not available on Macintosh machines.)
Disable 5 minute Automatic Idle: When this option is checked, you will always appear to others as available for conferencing. When this option is unchecked, SightSpeed will place you in idle mode after five minutes of inactivity.
Always allow remote PTZ and TV Channel control: Allows remote callers to automatically control your Pan/Tilt/Zoom camera controls (for your Creative Live! Motion cameras only), or TV channel controls if connecting to your TV capture card.

 

Text Chat Options
Use Tabbed View: When this option is checked, you will see one text chat window with different tabs for each contact you are chatting with. When this is unchecked, you will have separate chat windows for each contact you are chatting with.
Show Message Timestamps: When this option is checked, you can see the time that old text messages were sent.

Upon clicking “Next” in this screen you’ll have all you setting set and are ready to start Using SightSpeed.

Click here to proceed to "Finding your way around SightSpeed"

SightSpeed Business - Microphone Settings

 

 

1. Select your Microphone drop down menu lists the choices for audio input. This is the device that your microphone is plugged into. By default, your computer's sound card is listed. If you have a camera or headset with a built in microphone, you can select these from the drop down menu as well.

*”I am using a headset or headphones: Selecting this checkbox turns off SightSpeed's echo cancellation feature.

*”I am in a noisy place” – This will remove background noise from your microphone (Recommended if you are not using a headset)

2. Start Microphone Test: Press the “Start Microphone Test” button to test your audio recording device and volume. You can use this test in conjunction with the Volume slider bar to reach a desired setting. When you are using the test, you will see the volume indicator react to the audio. 
3. Start Echo Test: This test will determine if your microphone/speaker configuration might cause echo/feedback issues by playing a series of tones. If echo or feedback is detected you will be given the option to turn on Echo Cancellation or run the test again. This option will only be available if you uncheck the 'I am using a headset or headphones' option above.

SightSpeed Business - Speaker Settings

 

 

1. Select your Speakers - The Select your Speaker pull down menu lists the audio output device choices you have available in SightSpeed (By default, your computer's default sound card will be selected).   Click the Arrow to view the drop down menu and select the audio output device you’d like to use.

Volume -  You can use this slider bar to adjust the output volume of the device you chose under Output Device. 

2. Start Speaker Test: Press the “Start Speaker Test” button to test your audio output device and output volume. You can use this test in conjunction with the Volume slider bar to reach a desired setting. When you are using the test, you will see the volume indicator react to the audio. 

Finding your way around SightSpeed Business – The Contacts Tab, Mini-Tab

 

1. Phonebook (Contacts Main) Mini-Tab – Go here to add, delete or invite contacts to your contact list. Note a contact can be added with an email address or phone number.

a. Contact List
b. Delete button
c. Enter your email address here.

 

 

2. My Display Picture Mini-Tab – Go here to set or change your display picture.  Note.  The display picture is the little picture shown next your name in the phonebook

 

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3. Add a Phone number – Go here to add a voice call contact to your contact list.

 

Now let's explore you account settings and information in the "Account Management" Section.

 

Finding your way around SightSpeed Business - The Video Mail and Blogs Tab, Mini-tab

 

 

1. Record Videos Min-Tab (Video & Blog Tab default view) – Click here to record and send a video mail

    a. Preview Button – Click here to preview your recorded message
    b. Stop Button – Click hear to stop recording or playing
    c. Record – Click hear to begin recording
    d. Subject Field – Type the subject for your message
    e. Message Field – Type the message you wish to send here
    f. “Send Me A Link” Box – Click here to have this link sent to you with html code to embed your video on a web page
    g. Contact List – Click any of these that you wish to send this video to
    h. Email Field – type the email address of sendee here
    i. Preview email text Button – Click here to preview the text of your message
    j. Send Button – Click here to send you video mail

2. Manage Videos – This will take you to your Video Mail History page.  Here you will find all videos you have sent and received.

 

Finding your way around SightSpeed Business – Video and Voice Call Tab, Mini-Tabs

 

 

1. The Video or Voice Calls Tab/Main Mini-Tab – Click here to make a Video or Voice call.  This is also known as your main Mini-Tab.  It is the default screen under the Video or Voice Calls Tab. Go here by clicking the video call or voice call icon on your Contacts list.

 

 

2. Telephone Mini-Tab – Click here to make a phone call to anywhere in the world.  Be it to a conventional phone in Chicago or a cell phone in Rome, SightSpeed’s award winning Voice over IP technology makes calling any one simple and incredibly inexpensive (Click here to see our phone out rates).   You can also go here by clicking the Call a Phone Number link located on the Actions Menu.

 

     

3. Multi-Party Mini-Tab – Click here to initiate Multi-Party Conference (4 contact maximum). 

    

 

4. Call History – Here you’ll find a record of all call sent and received here. 

In Call View

 

 

1. End Call – Click here to end your call
2. Record Call – Click here to initiate call recording
3. Send File – Click here to send a file to the other party while in a call.
4. Full Screen – Click here to maximize your view to full screen
5. Video only – Click here to see just your video window without in call buttons or contact list
6. Local view – Click here to make your disable your picture in picture local view
7. Pause Video - Click her to pause your video being From sent
8. Mute My Audio - Click here to mute your audio being from sent
9. Volume - Click here to adjust the volume of your incoming audio
 

Finding your way around SightSpeed Business – The Help Menu

 

 

1. Online Help/FAQs – Go here access our Knowledge Base Commonly asked questions and any type of help you may need in SightSpeed

2. Submit Feature/Help Request – Go here to suggest a new feature in SightSpeed or to ask a question via email.  This is also the place that you send a debug log(a diagnostic report of your most recent session) to support.
 It is sent automatically with each request.

3. About SightSpeed – Go here to create find out what version (Build) of SightSpeed you are using

 

 

Finding your way around SightSpeed Business - The My Account Menu

 

 

1. Summary – Click here to view a summary of your account information.  Here you can edit your Current Service Plan Email Address, and Personal Profile

2. Account Information - Click here to view and/or edit your

    a. Current Service Plan
    b. Email Address
    c. Password
    d. Personal Profile
    e. My SightSpeed information such as
1. Standard and Customized page links
2. Click to call links and button

3. Billing Information – Click here view your billing information

4. Phone Calling – Click here to view your phone (Voice call) information.  Here you can

    a. View your current phone in number

5. History - Click here to view your:
    a. Call History
    b. Video Mail History

6. Parental Controls – Click here to block certain contacts.

7. Contact List Preferences – Click here to edit how your contact list displays

8. Account Preferences - Click here elect or unsubscribe to SightSpeed periodical mailings

 

SightSpeed Business - Account Information

 

 

SightSpeed Business - Your Administrator Account

 

 

Let’s get familiar with administrator (admin) account console.  Upon login you’ll be brought to a Welcome page.  It mentions several things you’ll find helpful.  The admin console is made up of 2 sections: My Accounts and View Reports.  Navigating through options of these menus is simple. 

Here’s a description of what you’ll find in each section.

 

My Accounts

1. Manage Users – all elements of this section will be relative to managing individual user accounts
    a. New User Set up – Allows you to add new users to your account
    b. Active Users – Allows you to view all existing users on your account.  Also, allows you to edit certain aspects of any users account such as password, or email address.
    c. Import Existing User – Allows you to import those who already have a SightSpeed account
    d. Default Admin Profile – allows you to set edit certain user experience aspects of the admin and user profiles

2. Manage Account - all elements of this section will be relative to managing individual user accounts
    a. Account Summary - A summary of all account activity is found here
    b. Account Information - General account specifics are located here
    c. Buy Additional Seats – Click here to add user capacity
    d. Buy Phone Service Credits – Click here to purchase additional Phone Services Credits
    e. Update Credit Card Info – Click here to update your credit card

View Reports

1. User Selection Field – Click here to select those on which you wish to run a report
2. Report Type Selection Field – Click here to select the type of report you’d like to run
3. Report Date Perimeters Field – Click here to select the date range for the report you wish to run
4. View Report Button - Click here to run the report

 

SightSpeed Business User - Phone Calling Information

 

The Phone Calling page tells us shows all information relative to Phone calls

 

1. SightSpeed Phone Out Balance – this shows how much of what you have deposited to make phone out calls you have left.

2. Calling Rate Charts – Click here to find out the cost to call anywhere in the world on SightSpeed. 

3. Phone Out Call History – Click here to see a history of all phone out calls made on your account

4. Phone Out Transactions – Click here to see a history of the cost of all phone out calls made on your account

5. Phone In Call History – Click here to see a history of all phone in calls received on your account

6. Phone In Call Transactions – Click here to see a history of the cost of all phone in calls received on your account

 

SightSpeed Business User - Account Summary

 

The Account Summary Page is the first in the list of options on the My Account menu. 

1. Sign Out  - This signs you of your preferences access portal not the SightSpeed Interface.
2. Current Service Plan – lists the type of plan you are on and gives you the ability to upgrade or cancel.
3. Email Address – shows the current email address/login on your account and gives you the ability to edit it.
4. Personal Profile - shows the current Personal information on your account and gives you the ability to edit it.