How do I place a video or voice call?

Once you have downloaded SightSpeed, it’s easy to make a video call!

1) After logging in, take a look at your contact list on the right of the video window.
2) The green dot next to a contact means they’re online and available to accept calls.
3) Click on the video (looks like a video camera) or voice call (looks like a phone) icon next to the available contact’s name.  You will hear it start to ring just like a regular phone call!
4) Once your contact answers the call, you’ve just successfully made a video call.

Note: if no one answers you can leave a video message for them.

How do I receive a video or voice call?

1) When someone is trying to call you in SightSpeed, a dialog box will appear on screen
2) The box will show the number you’re being called from (if available) as well as an answer and ignore option.
3) To accept the call click “Answer” to ignore the call click “Ignore”

Note: upon ignoring a call the caller will be given a message that the call has been declined.

How do I place a Phone Out call?

1) Login to SightSpeed
2) Click the Telephone mini-tab found under the Video and Voice Calls tab.
3) There you’ll see an telephone keypad.
4) Dial the number with the keypad or type the number into the field above the keypad. (Be sure to only enter numbers)
5) Once you’ve entered the number you wish to contact, click the Start Call icon to the left of the number field.
6) Once clicked you’ll here the number begin to ring.

Note: Enter all numbers you wish to call after this format: Country Code, Area Code, Number

For example:
• Calling San Francisco, California would be 1 415 555 1212 even if you are local to San Francisco.
• Calling Rome, Italy would be 39 064 451843 even if you are local to Rome.

How do I get my own Phone In number?

 

1) To buy a Phone In number, login to SightSpeed and click Actions, My Info, then Phone Calling. 

2) In the new window that opens, the Phone Calling heading will be bolded. 

3) Under that heading, click "Buy a Phone In Number".  You’ll have the option of choosing a Toll Free or Regular Phone in number

 

Toll Free Phone In Numbers

    a. Select your Country
    b. Then Select the prefix for your number under “Locale” and click “Continue” (This will take you to the billing section.) 
    c. Once you enter your billing information and click the “Buy” button and you’re finished.
 
International

   a. Select your Country
   b. Then Select your region
   c.  Then Select the prefix for your number under “Locale” and click “Continue” (This will take you to the billing section.) 
  d. Once you enter your billing information and click the “Buy” button and you’re finished.
 
Note - US Phone in numbers are not currently available

 

How do I purchase additional Phone Out minutes?

You can buy Phone Out credits to call a cell phone or landline phone with SightSpeed. 

1) To buy Phone Out Credits, login to SightSpeed and click Actions, My Info then Phone Calling. 
2) In the new window that opens, the Phone Calling heading will be bolded. 
3) Under that heading, click Buy Phone Out Credit then the yellow button on the right.  The amount is pre-set to $10.
4) Enter your billing information and then click the Purchase button only once.

How do I text chat with someone?

1) Login to SightSpeed
2) Look to your contact list on the right of the video window.
3) Hover your mouse over the name of a contact who is online, and click the button on the far right (when you mouse over the button, the tooltip indicates 'Start a text chat') to send that user a text.

How do I initiate a multiparty conference? (For SightSpeed PLUS account users)

SightSpeed PLUS users can invite up to 3 other contacts for a multiparty call. Here’s how:

1) After logging in, click the Voice & Video Calls tab, then the Multi-Party mini tab.
2) Select the contacts you wish to invite from your contact list by clicking on a contact, and then clicking the Add button to place them into the Particpants box.
3) To remove a contact you’ve added, click the X next to the text field.
4) When you have finished, click the "Start the Multi-Party Conference" button. Offline contacts will receive an email notification of the invitation, and ask them to join by logging into SightSpeed.

How do I create a Video Mail?

1) Sign in to SightSpeed and click the Video Mail & Blogs tab at the top of the SightSpeed window.
2) To the lower left you will see Step 1: Record.
3) When you are ready to begin recording, click the "Record" button.
4) Click “Stop” when you are done.
5) You can review your recording by clicking the “Preview” button. 
6) To the right is the Step 2:Personalize section. This is where you customize the subject and add a personal message to the video you are sending.
7) Then Step 3: Send to is where you choose who you wish to send the video message to. You can click on anyone in your contact list, or enter an email address.
8) Once you’ve completed all these steps click “Send” and you’ve just create a video mail.

How do I add a contact to my Contact List?

Adding or inviting contacts to your contact list is easy.

1) Login to SightSpeed
2) Click on the Contacts tab
3) Enter the email addresses of the contacts you want to add
4) Click Submit

How do I view my call history?

SightSpeed PLUS users can access their call history.

1) Login to SightSpeed and click Actions, My Info then Call History.

2) Currently there is no option to delete your call history.

How do I view my video mail history?

SightSpeed PLUS users can access their video mail history.

1) Login to SightSpeed and click Actions, My Info then Video Mail History.
2) To delete a video mail, check the box next to the video you wish to remove, scroll down to the bottom, and click Delete.
3) To send the video mail to another person, check the box next to the video you wish to forward, scroll down to the bottom, click Add Recipient, and enter the email address.

How do I record a greeting?

Users who purchase a Phone In number can personalize their greeting for those who call their Phone In number and leave a voicemail.

1) To personalize your greeting message, login to SightSpeed and click on the "Contacts" tab.
2) Next, click on the "Record a Greeting" mini-tab (only visible to those who have bought a Phone In number).
3) Click the "Record" button, then record your greeting
4) When you are finished, click "Stop", then click "Preview" to hear it.
5) If you like what you have recorded click the "Save" button, otherwise, record it again until you're satisfied with the message.

How do I add or change my display picture?

1) Launch and log into SightSpeed.
2) Click on the Contacts tab.
3) Click on the My Display Picture sub-tab.
4) Frame yourself on the screen, and click the Capture Picture button.
5) If you are satisfied with the results, click the save button.

How do I add a phone number?

SightSpeed users with Phone-Out service can add a link in their contact list to a phone number for one-click dialing.

1) To add a link to a phone number, login and click the Contacts tab on the right.
2) Click the smaller tab Add Phone Number.
3) Enter the name and phone number, and click Save.
4) When finished, click the Video & Voice Calls tab at the top left.  The name and phone number will appear at the bottom of the contact list.

How do I transfer a file?

SightSpeed Business users can transfer files to any other SightSpeed user while in call.

1) When in call, click the button Send File. 
2) Click the Browse button to browse for a file on your computer (limit: 50MB).
3) After selecting the file you want, click the Send File button.
4) The other user will receive a text notification to download the file, which they can then open or save.

*Note -  The Send File feature is not supported for Mac users

How do I change my password?

You can change your password at any time by going to your Account Management screen. Here are the steps:

1) Log into SightSpeed.
2) Click on Actions, My Info and choose Account Information. 
3) Click on the “edit” button next to password.
4) Complete the current and new password fields and click “save”.

How do I change my login email address?

To change your email address, follow these steps:

1) Login to SightSpeed using your current email and password.
2) Click on Actions, My Info then Account Information.
3) Click on "edit" next to Email Address.
4) Enter your new email (twice) and click Save.

How do I change or update my account information?

1) Login to SightSpeed.
2) Click on the Actions Menu, My Info, then Account Information.
3) This will open a browser window and from there you can change the information you desire.

How do I block a user?

1) Login to SightSpeed.
2) Click on Actions, My Info then Safety.
3) Click on "edit" Blocked Contact Lists.
4) Click on the "edit" link next to Blocked Contact Lists.
5) Block the contact using their email address or community display name (SightSpeed ID).

How do I use Parental Controls?

1) Login to SightSpeed.
2) Click on Actions, My Info, Safety, then Parental Controls.
3) From here you can create a Parental Key (to restrict access), create and edit Blocked Contact Lists, and enable the Parental Controls.

How do I retrieve my voice messages?

1) Click the Inbox tab at the top. 
2) Missed calls, voice and video mails will be listed in most recent order.

How do I retrieve my video messages?

1) Click the Inbox tab at the top. 
2) Missed calls, voice and video mails will be listed in most recent order.

How do I use the call exporter?

SightSpeed PLUS users have a relatively unpublicized feature - the ability to
record a conference in real time. Here’s how to use it:

1) While in call, look underneath the video window for the Call Controls. You’ll see a button labeled Record Call. Press this button to start the recording. The other party will receive a text notification saying that “Call Recording has started.” The button will then change to Stop Recording.
2) Lots of storage space is required - it is video, after all. The estimated record rate is 5 megabytes/minute for the remote stream and 6 megabytes/minute for the local stream. Keep this in mind when recording.
3) When you are finished recording, click the Stop Recording button. The other party will receive a text notification of this.
4) After recording, go to Actions and select Run Call Recording Exporter. When it opens, you’ll see a list of recent recordings, with a date and time stamp, as well as the local user (yourself) and the remote user (the one at the other end of the call).
5) Select the video you wish to use, then click Open Recording.
6) Next, choose your Video/Audio settings, and then the Output File Format. Don’t bother with the Local/Remote settings (this is for informational purposes only).
7) You can preview the file, but bear in mind that there is no audio in the preview. It is on the list to add that feature, but rest assured - there will be audio present in the exported files.
8) When you are satisfied with the video layout, click the Save button on the right. The file gets saved on windows to your user directory by default - c:\documents and settings\your user name, one level below your \my documents. (or in your Home directory on the Mac).

How do I retrieve calls or videos I’ve recorded?

1) To create videos from recorded calls, use the Call Exporter.
2) You can view recorded video mails from your Video Mail History.

Can I contact non-SightSpeed users?

Yes! My SightSpeed allows you to have a video call with anyone, even if they aren’t SightSpeed users. Every SightSpeed member has a personal SightSpeed web address. Just have the other person type your My SightSpeed web address into their Internet Explorer browser and moments later they will see and hear you at full SightSpeed quality right in their browser window!

How do I setup MySightSpeed?

1) After logging into SightSpeed, click My Account, then Account Information.
2) Scroll down to the bolded My SightSpeed heading, then click edit.
3) SightSpeed PLUS users can create a personalized domain - type in the link of your choice; you will be notified if the link is available or if you need to create another.
4) You can enter personalized information in the three text fields below.
5) When you are finished, click Save.
6) Free users of SightSpeed have standard links that allow others to connect to them via a webpage.

How do others call me on MySightSpeed?

1) Others can call you on Internet Explorer (Windows only)
2) By default, most have the MySightSpeed plugin blocked; they can allow it by clicking the yellow notification that appears below the address bar.
3) If you are logged in, you will receive a notification that you are receiving a call from a web user.
4) If you are online, the person who is calling you on MySightSpeed will see your audio and video, even if they don’t have a webcam and/or microphone.
5) If you are offline or in another call, they will receive a notification telling them so.
6) Note: this will not work if you try to call yourself on MySightSpeed on the same computer.

How do I join the community?

1) Start SightSpeed and click the Video & Voice Calls tab. 
2) Next, click the Community mini-tab, and list yourself in the Community by creating a community profile.  For privacy reasons, we recommend not using your name. 
3) After you’ve completed the process, you can browse the community for various users.

Inviting others to join SightSpeed

1. Sign into the SightSpeed interface

2. Click on the Contacts tab

3. Enter the email address of the party you’d like to invite

4. Once you enter the email address a confirmation box will appear denoting whether or not they are currently a SightSpeed member.  

5. If not a member the following message will appear….
The following people were added to your contact list, but are not SightSpeed members. They have been sent an invitation to join SightSpeed

6. That’s all you need to do.

How do I delete a contact?

 

1. Click on the Contacts tab in your SightSpeed Interface
2. Find the contact you wish to delete
3. Click the “X” to the right of that contact