1. Test your audio equipment
a. Speaker
i. Go to the SightSpeed Speaker settings menu and run a speaker test.

ii. If you don’t hear anything, check your system volume settings under the Sound and Audio devices section of your Control Panel.

iii. If this does not resolve the issue proceed to our Troubleshooting Section or contact SightSpeed Support.
b. Microphone
i. Go to the SightSpeed Microphone settings menu and run the Microphone test.

ii. If you don't hear anything, check your system settings by going to the Start menu, select Accessories, then Entertainment, then Sound Recorder

iii. Once you’ve launched Sound Recorder click record a simple sentence by clicking the record button

iv. If you do not see the sound wave bar change as you speak, the microphone is not functioning and you’ll need another microphone.

v. If this does not resolve the issue proceed to our Troubleshooting Section or contact SightSpeed Support.

1. Check to make sure that other applications are not using the camera. Often the proprietary software that comes with your webcam takes precedence thereby impeding SightSpeed usage. You’ll need to disable this software to use SightSpeed. If you can, install the drivers only and not the proprietary software that comes with the webcam, then you will probably not encounter these problems. Note: Messenger and Chat programs may also need to be exited as they can cause this problem as well.
2. Check for windows updates and the latest drivers for your camera
3. Double check your system to make sure it meets all stated requirements specified to use SightSpeed
4. If this does not resolve the issue proceed to our Troubleshooting Section or contact SightSpeed Support

This means that you have been able to authenticate yourself to SightSpeed, but SightSpeed is having difficulty logging into or sending data via the persistent (SIP) connection to the servers. The usual culprit is a firewall interfering with SightSpeed's SIP communication.

Quick fix:
1. Go to the Actions menu and log out
2. Then go back to the Actions menu and click Exit
3. Then relaunch SightSpeed.
4. If this doesn’t work proceed with steps below

Diagnosing:
Turn off your Software firewalls and, if possible, directly connect to your internet connection (cable, DSL, etc). Try re-starting SightSpeed again, if your problem clears up it was caused by a firewall.
Solving:
1. Visit Call End reasons and follow the instructions there.

The 503 error means that somewhere along the line in the call you reached a destination that is not available. You need to determine where this happened. If you were attempting to make a Video or Voice call,

1. Try calling yourself (add yourself to your contact list). If you can successfully do this then the problem is not local to you. If not,

a. Check to your internet connection plugs or wireless router and make sure all are in place and undamaged.
b. Make sure you are indeed receiving internet service.
c. Check your firewall settings they may be blocking SightSpeed.

2. Try calling the the fish tank demo and another contact or two. If you can successfully do this then the problem is with the callee as you are able to make calls successfully. If not,

a. Contact SightSpeed Support. Include the contact you were attempting to call, when you last attempted to call and how many times you attempted to call this contact.

If you were attempting to make a telephone call,

1. Try calling the number from a regular phone line. If you’re unsuccessful the problem is not SightSpeed related. If not proceed to the step below.

a. Contact SightSpeed Support. Include the Phone Number contact you were attempting to call, their state and country, when you last attempted to call and how many times you attempted to call this contact.

The 408 error means that the call attempt received no response and in waiting for a response it timed out. These are normally temporary errors. You need to determine where this happened.

a. Contact SightSpeed Support. Include the contact you were attempting to call, when you last attempted to call and how many times you attempted to call this contact.

The usual culprit is a firewall interfering with SightSpeed's SIP communication. If you encounter this message regularly when making a call try using the built in Windows Firewall instead.

Diagnosing:

1. Turn off your Software firewalls and if possible directly connect to the internet connection (cable, dsl, etc). Try running SightSpeed again; if your problem clears up it was caused by a firewall. Proceed to "Solving" below.

Solving:

1. Visit the firewall configuration pages and follow the instructions there.

Click on the "Forgot Your Password?" link on the login screen to have a temporary password emailed to you. Use this password to login. Then click on My Account, and then Account Information to edit your password in your Account Management as the temporary password will only be valid for 48 hours. If you’ve forgotten your login email address, contact SightSpeed Support.

Sometimes the interface needs to make a fresh connection for the contact modification to take affect.  Try the following:

a. Go to your Actions menu, and click log out
b. Go to your Actions menu again and click “Exit”
c. Once you relaunch the SightSpeed Interface you should see the changes reflected.

This usually means you have the email address for the contact entered incorrectly.   Have the person you are trying to reach send you the email address associated with their SightSpeed ID, then delete the contact you have created for them presently and replace it with the new confirmed information.  Note: it is possible to have multiple SightSpeed accounts, so be sure to get the correct email address for the contact you’re trying to reach.

The resolution you experience in SightSpeed depends on a number of factors. The 3 most important are:
• The quality of the camera the other party is using
• The amount of upload bandwidth their internet connection has and
• The other party's SightSpeed Internet Connection Settings
Keep in mind that at SightSpeed, it is our intent to provide the means for natural flowing smooth motion video calling. For some, this requires sending or receiving a less than optimal image in order to maintain the smoothness of the call.
There are a few tricks and tips that can help improve the overall quality of the SightSpeed experience;
• Make sure YOUR settings are set properly. Click on Settings, then Internet Connection Settings and click ‘Switch to Advanced Mode’. From here you can do a ‘Network Speed Test’ and assure that your connection settings are properly configured.
• In Settings menu, under Camera Settings, under ‘Advanced Camera Options’ make sure that all of the ‘auto’ features of your camera are disabled, as this can impede performance. This may result in you needing to configure the camera settings manually, but will typically result in better overall performance.
• Good lighting is important, make sure that you are not heavily backlit and that your face is well lit, otherwise your features may be pixilated and appear out of focus in transmission.
• Make sure that no other programs are using your internet connection. File sharing programs, streaming music, etc. eat up most of your bandwidth and will significantly impede the performance of SightSpeed.