SightSpeed Business - Finding your way around FAQ


Finding what you need in SightSpeed Business - The SightSpeed Business User Interface

 

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1. End Call – Click here to end your call
2. Record Call – Click here to initiate call recording
3. Send File – Click here to send a file to the other party while in a call.
4. Full Screen – Click here to maximize your view to full screen
5. Video only – Click here to see just your video window without in call buttons or contact list
6. Local view – Click here to make your disable your picture in picture local view
7. Pause Video - Click her to pause your video being From sent
8. Mute My Audio - Click here to mute your audio being from sent
9. Volume - Click here to adjust the volume of your incoming audio



Finding your way around SightSpeed Business - The Actions Menu

 

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1. Make a Video or Voice call – Click here to make a Video or Voice call.  You can also go here by clicking the video call or voice call icon on your Contacts list.

2. Manage Contact List – Click here to Add, Invite or Delete Contacts.  You can also go here by clicking the Contacts Tab.

3. Send a Video Mail – Click here to create and send a Video Mail.  You can also go here by clicking the Video mail & Blogs Tab.

4. Call a Phone Number – Click here to make a phone call to anywhere in the world.  Be it to a conventional phone in Chicago or a cell phone in Rome,  SightSpeed’s award winning Voice over IP technology makes calling any one simple and incredibly inexpensive (Click here to see our phone out rates).   You can also go here by clicking the Telephone Mini-Tab located under the Video & Voice Calls Tab.

5. Create a Video Blog Posting - Click here to create and send a Video Mail.  You can also go here by clicking the Video mail & Blogs Tab.

6. Start a Multi-Party Conference – Click here to initiate Multi-Party Conference (4 contact maximum).  You can also go here by clicking the Multi-Party mini-tab located under the Video & Voice Calls Tab.

7. Run Call Recording Exporter – Click here to retrieve voice and video calls that you have recorded from the Call Exporter. You can also go here by clicking your “Start” menu, then “All Programs”, then SightSpeed.

8. Show PTZ TV Controls - Allows remote callers to automatically control your Pan/Tilt/Zoom camera controls (for your Creative Live! Motion cameras only), or TV channel controls if connecting to your TV capture card.

9. Change Status – This is where you change your online status to either

    a. Away 
    b. Do Not Disturb
    c. Invisible

10. End Call – This is allows you to end the call.  You can also end the call by clicking the “End Call” ( ) icon displayed during a call.

11. Logout – Click here to log out of your SightSpeed interface.   Note* Logging out is a NOT the same as Exiting, Closing or minimizing.  It is also important to note that closing or minimizing the SightSpeed Interface does not automatically log you out.

12. Exit - Click here to exit out of the SightSpeed interface.  The exit function disengages the SightSpeed Interface completely.  Note* Exiting SightSpeed automatically logs you out of the Interface.

 



Findng your way around SightSpeed Business - The Settings Menu

 

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1. Camera Settings – Click here to select your camera (Video input device), modify its settings, and run a speaker test.

2. Internet Connection Settings – This is where you specify what type of connection you have to the internet and run a network test

3. Speaker Settings – Click here to select your Speakers (audio output device), modify its settings and run a speaker test.

4. Microphone Settings – Click here to select your Microphone (audio input device), modify its settings and run a Microphone test.

5. Optional Settings - This is were you personalize and specify miscellaneous settings for your SightSpeed interface

6. Change Language – Click here select or change your language in SightSpeed.

 



Finding your way around SightSpeed Business - The My Account Menu

 

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1. Summary – Click here to view a summary of your account information.  Here you can edit your Current Service Plan Email Address, and Personal Profile

2. Account Information - Click here to view and/or edit your

    a. Current Service Plan
    b. Email Address
    c. Password
    d. Personal Profile
    e. My SightSpeed information such as
1. Standard and Customized page links
2. Click to call links and button

3. Billing Information – Click here view your billing information

4. Phone Calling – Click here to view your phone (Voice call) information.  Here you can

    a. View your current phone in number

5. History - Click here to view your:
    a. Call History
    b. Video Mail History

6. Parental Controls – Click here to block certain contacts.

7. Contact List Preferences – Click here to edit how your contact list displays

8. Account Preferences - Click here elect or unsubscribe to SightSpeed periodical mailings

 



Finding your way around SightSpeed Business – The Help Menu

 

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1. Online Help/FAQs – Go here access our Knowledge Base Commonly asked questions and any type of help you may need in SightSpeed

2. Submit Feature/Help Request – Go here to suggest a new feature in SightSpeed or to ask a question via email.  This is also the place that you send a debug log(a diagnostic report of your most recent session) to support.
 It is sent automatically with each request.

3. About SightSpeed – Go here to create find out what version (Build) of SightSpeed you are using

 

 



Finding your way around SightSpeed Business – Video and Voice Call Tab, Mini-Tabs

 

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1. The Video or Voice Calls Tab/Main Mini-Tab – Click here to make a Video or Voice call.  This is also known as your main Mini-Tab.  It is the default screen under the Video or Voice Calls Tab. Go here by clicking the video call or voice call icon on your Contacts list.

 

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2. Telephone Mini-Tab – Click here to make a phone call to anywhere in the world.  Be it to a conventional phone in Chicago or a cell phone in Rome, SightSpeed’s award winning Voice over IP technology makes calling any one simple and incredibly inexpensive (Click here to see our phone out rates).   You can also go here by clicking the Call a Phone Number link located on the Actions Menu.

 

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3. Multi-Party Mini-Tab – Click here to initiate Multi-Party Conference (4 contact maximum). 

    

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4. Call History – Here you’ll find a record of all call sent and received here. 


In Call View

 

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1. End Call – Click here to end your call
2. Record Call – Click here to initiate call recording
3. Send File – Click here to send a file to the other party while in a call.
4. Full Screen – Click here to maximize your view to full screen
5. Video only – Click here to see just your video window without in call buttons or contact list
6. Local view – Click here to make your disable your picture in picture local view
7. Pause Video - Click her to pause your video being From sent
8. Mute My Audio - Click here to mute your audio being from sent
9. Volume - Click here to adjust the volume of your incoming audio
 



Finding your way around SightSpeed Business - The Video Mail and Blogs Tab, Mini-tab

 

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1. Record Videos Min-Tab (Video & Blog Tab default view) – Click here to record and send a video mail

    a. Preview Button – Click here to preview your recorded message
    b. Stop Button – Click hear to stop recording or playing
    c. Record – Click hear to begin recording
    d. Subject Field – Type the subject for your message
    e. Message Field – Type the message you wish to send here
    f. “Send Me A Link” Box – Click here to have this link sent to you with html code to embed your video on a web page
    g. Contact List – Click any of these that you wish to send this video to
    h. Email Field – type the email address of sendee here
    i. Preview email text Button – Click here to preview the text of your message
    j. Send Button – Click here to send you video mail

2. Manage Videos – This will take you to your Video Mail History page.  Here you will find all videos you have sent and received.

 



Finding your way around SightSpeed Business - The Inbox Tab, Mini-tab

 

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Click here to view or listen to a Video or Voice mail messages left for you. .
1. Video Mail Message

2. Missed Message (Video and Voice)

3. Voice Mail Message



Finding your way around SightSpeed Business – The Contacts Tab, Mini-Tab

 

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1. Phonebook (Contacts Main) Mini-Tab – Go here to add, delete or invite contacts to your contact list. Note a contact can be added with an email address or phone number.

a. Contact List
b. Delete button
c. Enter your email address here.

 

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2. My Display Picture Mini-Tab – Go here to set or change your display picture.  Note.  The display picture is the little picture shown next your name in the phonebook

 

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3. Add a Phone number – Go here to add a voice call contact to your contact list.


 

Now let's explore you account settings and information in the "Account Management" Section.

 


a Top 25 product - PC World, May 21, 2007 The Next Level of Video Conferencing – Financial Times, May 11, 2007 2007 IP Communication Services Company of the Year - Frost & Sullivan, November 2006