How do I add a new user?

1) Login to your Administrator Console.
2) Click on New User Set up
3) Fill out all the pertinent fields for the new user account
4) Then click “Add New User(s) Now”

How do I add a user who already has a SightSpeed account?

1)      Login in to your Administrator Console.

2)      Click on Import Existing users.

3)      Enter the email address of the user you wish to import and click “Find User”.

4)      If the email address you enter is identified as an existing SightSpeed user you will need to send them an invitation by clicking the "Send Email Invitation To User" button.  *Note – you will be given the option to be notified by email when the user accepts or declines the invitation.

5)      We will send an email to this user asking permission to transfer his/her account to your company account. If they accept their account will be engrafted into your account and any phone service credits they have on record will be refunded to them. When they decline your invite but they still wish to be a part of your business, then another email address will need to be used for them to be added to your account.

 

Note: Transferring an account means the following:

• They'll keep their existing contact list and get your current contact list.
• All settings will remain the same: contact name, contact preferences, account preferences.
• All previously purchased custom phone numbers will be transferred to your company account; including the cost of those numbers.
• Any unused, prepaid SightSpeed plan time will be refunded to that user via their credit card on file.
• Any unused call out minute credits will be refunded to them via the credit card on file.

How do I purchase additional seats for my account?

1) Login in to your Administrator Console.
2) Click on Buy Additional Seats.
3) Select the number of seats you wish to buy from the Buy additional seats now section.
4) Then click Purchase.

How do I purchase additional Phone Service Credits for my account?

1) Login in to your Administrator Console.
2) Click on Buy Phone Service Credits.
3) Select the amount you wish to buy with the Credit Card on file from the “Choose Amount” drop down list.
4) Then click Purchase.

How do I update my credit card information?

1) Login in to your Administrator Console.
2) Click on Update Credit Card Info.
3) Make the necessary changes to your credit card information.
4) Then click Update.

How do I change a user’s account information?

1) Login in to your Administrator Console.
2) Click on Active Users.
3) Select the user account you need to edit by clicking the name.
4) Here you can modify:

a. User Information
b. Phone In information
c. Phone Out balance

5) Once you’ve made the necessary changes, click Update.

How do I run a report?

1) Login in to your Administrator Console.
2) Select the report you wish to run from the drop down menu in the “View Reports” section.
3) Choose a user, or a more than one by holding down the control key as you click on each user.
4) Select a start and end date if you want the report to be between specific dates.
5) Click “View report”.
4) The report will display in the section to the right of the menu.

Note: Reports can also be exported to a .csv file

How do I place a Video or Voice call?

Once you have downloaded SightSpeed, it’s easy to make a video call!
 
1) After logging in, take a look at your contact list on the right of the video window.
2) The green dot next to a contact means they’re online and available to accept calls.
3) Click on the video (looks like a video camera) or voice (looks like a phone) call icon on the available contact’s name.  You will hear it start to ring just like a regular phone call!
4) Once the contact responds you’ve just successfully made a video call.

Note: If no one answers, you can leave a video message for them.

 

How do I receive a Video or Voice call?

1) When someone is trying to call you in SightSpeed, a dialog box will appear on screen.
2) The box will show the number you’re being called from (if available) as well as an answer and ignore option.
3) To accept the call click “Answer” to ignore the call click “Ignore”.

Note: Upon ignoring a call the caller will be given a message that the call has been declined.

How do I place a Phone out call?

1) Login to SightSpeed
2) Click the Telephone mini-tab found under the Video and Voice Calls tab.
3) There you’ll see a telephone keypad.
4) Dial the number with the keypad or type the number into the field above the keypad. (Be sure to only enter numbers)
5) Once you’ve entered the number you wish to contact click the Start Call icon to the left of the number field.
6) Once clicked you’ll hear the number begin to ring.

Note: Enter all numbers you wish to call in this format: Country Code, Area Code, Number
For example

• Calling San Francisco, California would be 1-415-555-1212 even if you are local to San Francisco.
• Calling Rome, Italy would be 39064451843 even if you are local to Rome.

So the rule is to enter all numbers as if you were dialing them long distance.

How do I get my own Phone in number?

Your account administrator can set this up for you.

How do I purchase additional Phone Out minutes?

Your account administrator can set this up for you.

How do I text chat with someone?

1) Login to SightSpeed
2) Look to your contact list on the right of the video window.
3) Hover your mouse over the name of a contact who is online, and click the button on the far right (it has a “T” on it) to send that user a text.

How do I initiate a multiparty conference?

SightSpeed Business users can invite up to 3 other contacts for a multiparty call.  Here’s how:

1) After logging in, click the Voice & Video Calls tab, then the Multi-Party mini tab.
2) Select the contacts you wish to invite from your contact list by clicking on a contact, and then clicking the double arrow next to an empty text field.
3) To remove a contact you’ve added, click the X next to the text field.
4) When you have finished, click the button Start the Multi-Party Conference.  Offline contacts will receive an email notification of an invitation, asking them to join by logging into SightSpeed.

How do I create a Video Mail?

1) Sign in to SightSpeed and click the Video Mail & Blogs tab at the top of the SightSpeed window.
2) In the lower left you will see Step 1: “Record” and the Record button.
3) When you are ready to begin recording, click the “Record” ,
4) Click “Stop” when you are done.
5) You can review your recording by clicking the “Preview” button. 
6) To the right is Step 2 the “Personalize’” section. This is where you customize the subject and add a personal message to the video you are sending.
7) Step 3: “Send to” is where you choose who you wish to send the video message to. You can click on anyone in your contact list, or enter an email address.
8) Once you’ve completed all these steps click “Send” - you’ve just created a video mail. 

How do I add a contact to my Contact List?

1) Login to SightSpeed
2) Click on the Contacts tab
3) Enter the email addresses of the contacts you want to add
4) Click Submit

How do I view my call history?

Login to SightSpeed and click My Account, then History, then Call History.

How do I view my video mail history?

Login to SightSpeed and click My Account, then History, then Video Mail History.

How do I record a greeting?

Users who have a Phone-In number can personalize their greeting for those who call and leave a voicemail.

1) To personalize your greeting message, login to SightSpeed and click on the "Contacts" tab
2) Next, click on the "Record a Greeting" link (only visible to those who have bought a Phone In number).
3) Click the "Record" button, then record your greeting.
4) When you are finished, click "Stop", then click "Preview" to hear it.
5) If you like what you’ve recorded click the "Save" button, otherwise, record it again until you're satisfied with the message.

How do I add or change my display picture?

1) Launch and log into SightSpeed.
2) Click on the Contacts tab.
3) Click on the My Display Picture sub-tab.
4) Frame yourself on the screen, and click the Capture Picture button.
5) If you are satisfied with the results, click the save button.

How do I change my password?

1) Log into SightSpeed
2) Click on Actions then My Info to open your Account Information 
3) Click on the “edit” button next to password
4) Complete the current and new password fields and click “save”.

Note: Your account administrator can also change your password for you.

How do I transfer a file in a call?

1) When in call, click the button Send File. 
2) Click the Browse button to browse for a file on your computer (limit: 50MB).
3) After selecting the file you wish, click the button Send File.
4) The other user will receive a text notification to download the file, which they can then click to open or save.

Note: The Send File feature is not supported for Mac users, however, Mac users can receive a file.

How do I add a phone number?

SightSpeed users with Phone-Out service can add a link in their contact list to a phone number for one-click dialing.
1) To add a link to a phone number, login and click the Contacts tab on the right.
2) Click the smaller tab Add Phone Number.
3) Enter the name and phone number, and click Save.
4) When finished, click the Video & Voice Calls tab at the top left.  The name and phone number will appear at the bottom of the contact list.

How do I change my login email address?

1) Login to SightSpeed using your current email and password.
2) Click on My Account and choose Account Information.
3) Click on "edit" next to Email Address.
4) Enter your new email (twice) and click Save.

Note: Your account administrator can also change your email address for you.

How do I change or update my account information?

1) Log in to SightSpeed.
2) Click on the My Account then Account Information.
3) This will open a browser window and from there you can change the information you desire.

Note: Your account administrator can also update your account information for you.

How do I block a user?

1) Login to SightSpeed.
2) Click on My Account, then Parental Controls.
3) Click on "edit" Blocked Contact Lists.
4) Click on the "edit" link next to Blocked Contact Lists.
5) Enter the email address or display name of the Contact you wish to block.

How do I retrieve my Voice Messages?

1) Click the Inbox tab at the top. 
2) Missed calls, voice and video mails will be listed in most recent order.

How do I retrieve my Video Mail/Messages?

1) Login to SightSpeed.
2) Click the Inbox tab. 
3) Missed calls, voice and video mails will be listed there in most recent order.

How do I use the Call Exporter?

SightSpeed Business users have the ability to record a call or conference in real time. The recording is automatically saved to your local system but must be retrieved and configured for export with our Call Exporter.

Here’s how to use it:

1) Go to Actions and select Run Call Recording Exporter. 
2) When it opens, you’ll be in the Recordings tab. There you’ll see a list of all your recent recordings.
3) Select the video you wish to configure/export then click Open Recording. 
4) Upon clicking Open Recording you will be taken to the Video/Audio settings Tab.  Here you’ll find various settings.

a. Video Layout – determines how the video will be displayed.
b. Video Window Select – determines whether remote or local video will be primary for display.
c. Audio Sync Adjust – sometimes audio doesn’t quite match the video.  This feature allows you to adjust timing of audio streams to make them sync better.
d.  Audio Output Options – determines how/which audio will be heard in the recording.

Note: There’s usually no need to go to the Local and Remote settings as information found there is usually for the advanced user.

5) You can now preview your file if you like, but bear in mind that there is no audio in the preview mode. 
6) When you are satisfied with the video layout, click the Save button on the right.  The file is saved by default to your user directory - c:\Documents and Settings\your user name, one level below your \My Documents. (Or in your Home directory on the Mac).
7) Once you saved the file you can use your media player to view or hear the file.

How do I record a call?

 

1) While in a call/conference, look underneath the video window for the Call Controls.  You’ll see a button labeled Record Call.  Press this button to start recording (The Record button will then change to Stop Recording).

Note: The other party will receive a text notification denoting that “Call Recording has started.” 

2) When you are finished recording, click the Stop Recording button.  The other party will receive a text notification of this as well.

3) You can retrieve the call you’ve recorded from the Call Exporter.

Note: The estimated record rate is 5 megabytes/minute for the remote stream and 6 megabytes/minute for the local stream (approx. 11MB total).  Keep this in mind when recording.

 

How do I retrieve calls or videos I’ve recorded?

Recordings are automatically saved to your local system but must be retrieved and configured for export with the SightSpeed Call Exporter found in your Actions menu.

How can I contact a non-SightSpeed user?

Send them your MySightSpeed link.  Here’s how:

1) Login to SightSpeed
2) Click on the My Account menu, then Account Information.
3) There, towards the bottom of the screen, you’ll see your MySightSpeed links.  You have the option of sending a private link or easy link.
4) Send this link to the party you wish to contact and after they follow a few simple steps you’ll receive a call from them without them having to formally become a SightSpeed account holder.

Note: The feature only works in Internet Explorer web browsers.

How do I setup MySightSpeed?

1) After logging into SightSpeed, click Actions, My Info, then Account Information.
2) Scroll down to the bolded My SightSpeed heading, then click edit.
3) SightSpeed users can create a personalized domain - type in the link of your choice; you will be notified if the link is available or if you need to create another.
4) You can enter personalized information in the three text fields.
5) When you are finished, click Save.

How do others call me on SightSpeed?

If they are already a SightSpeed member, they only need to add your email address to their Contact list.

If they are not a SightSpeed member, you’ll need to send them your MySightSpeed link.  Here’s how:

1) Login to SightSpeed
2) Click on the Actions menu, My Info then Account Information.
3) There, towards the bottom of the screen, you’ll see your MySightSpeed links.  You can send a private or easy link to them.
4) Send this link to the party you wish to contact and after they follow a few simple steps you’ll receive a call from them with out them having to have formally become a SightSpeed account holder.

Note: The MySightSpeed feature only works in Internet Explorer web browsers.

How do I get a new password if I’ve forgotten mine?

• Click the “Forgot Password” link on the login page and a temporary password will be sent to the email address on file for the account.
• If you’ve forgotten your login email address, contact your account administrator.

Inviting new users to join SightSpeed Business?

1. Sign into the SightSpeed interface

2. Click on the Contacts tab

3. Enter the email address of the party you’d like to invite

4. Once you enter the email address confirmation box will appear denoting whether or not they are currently a SightSpeed member.  

5. If not a member the following message will appear….
The following people were added to your contact list, but are not SightSpeed members. They have been sent an invitation to join SightSpeed

6. That’s all you need to do.

 

SightSpeed Business User Note -  The steps above adds the user to your own personal contact list.   To have users added to your business account contact your account administrator.

Business Receipt/Invoice

We do offer invoices for business accounts. Please log into your business account at https://secure.sightspeed.com/current/business_signin.php  

Select In the view reports section select the billing history report from the pull down choices. Select the start and end date of the report. Then click view report. A report of all payments and charges will be displayed. You can also click the Export report to CSV file link and this will allow you to customize your report in Excel or any other program that supports CSV files