Support

• To add additional attendees to your current multi-party conference click the “Manage Multi-Party Chat” button located in the bottom right of your interface

• Then invite a new attendee by clicking the + sign next to their contact name as at the beginning of the conference.
This will call them to the current conference.
 

• As the new attendee answers you’ll see them appear on screen.
 

• You’ll begin to see the conference attendees appear in you video display window.

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• While in a call, look for an icon button below the video display window with a horizontal arrow pointing both ways on it.

• Click this and the interface will reduce to Compact view.

• Click on the bottom right corner of the Compact window to drag the window size larger or smaller.

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To initiate a multi-party chat in Dell video chat

1.Go to the Actions menu and Click "Start a Multi-Party Chat.  You can also click the link below the Video Display window. 

2. Add conference attendees (up to 4) from you contact list by clicking plus by next to the contact name.  (You’ll see the contacts added to your conference window on the left)

. Then

3. click Begin Chat

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Once you have downloaded Dell Video Chat, it’s easy to make a video call.

• Launch and sign in to Dell Video Chat.
• After signing in, take a look at your contact list on the right of the video window.
• Click on the video call icon (looks like a video camera) or voice call icon (looks like a phone) next to the available contact’s name. (You can also click on the name of the contact in the contact list in the Video tab to start the call).
• You will hear it start to ring just like a regular phone call.
• Once the contact answers, you’ve just successfully made a video call.

Note: If no one answers you can leave a video message for them.

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• If you’re already in a call and would like to add others to the chat session simply click the  “switch to multiparty chat”  button located in the bottom right or your interface

• Then add attendees by clicking the + sign next to the contact name

• Once you’ve selected attendees click “Begin Chat”

• A message will appear on screen denoting a Multi-Party Chat Failure since a call is already in progress.  You can disregard this and click “End call and start Multi-Party Chat”

• You’ll begin to see the conference attendees appear in you video display window.

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While in a call, look for an icon button below the video display window with an arrow pointing up to a box on the left.
Click this and the screen will expand to full screen.

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At times is will be helpful to test your video and audio.  You can do this by initiating a test call from your contact list.  Here’s how.

• Click the test “Test Call” contact on your contact list

• You’ll be given 10 seconds to record a chat.  Speak, smile and move around.  This is your chance to shine!

• When the recording is done it will immediately begin to play back so pay attention-smile

• If you heard and saw yourself ok during the playback click “Yes” and begin chatting with others!  If not, click “No” and check your settings.

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