How do I get a refund for Phone Service Credit?
Contact Dell Video Chat Support
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How do I obtain a receipt for purchasing Phone Service Credits?
o Login to your account
o Click on My Info
o Click “Phone Calling" in the left column
o Then Click either “Phone In or Phone Out Transactions”
o You can print this out as a receipt for your purchase
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How to locate your Card Verification Number?
Your Card Verification Number is a 3 digit number that is printed on the back of your Visa or MasterCard:
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What Credit Cards can I use for purchase in Dell Video Chat?
Visa, MasterCard, and Debit Cards displaying either of their logos. American Express, Discover and Prepaid credit cards are not accepted.
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What is a Card Verification Number
Card Verification Number is a security feature that consists of a 3 or 4 digit number printed on your credit card.
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What is MasterCard Secure?
MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online.
Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.
To find out more about MasterCard SecureCode go to www.mastercardsecurecode.com
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What is Verified by VISA?
Verified by Visa is a new service that lets you shop online with added confidence.
Through a simple checkout process, Verified by Visa confirms your identity when you make purchases at participating online stores. It's convenient, and it works with your existing Visa card.
Plus, Verified by Visa is a snap to use. You register your card just once, and create your own password. Then, when you make purchases at participating online stores, a Verified by Visa window will appear. Simply enter your password and click submit. Your identity is verified and the purchase is secure.
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Why do I show multiple charges to my credit card?
A nominal amount is initially charged to your credit card prior to your first billing to verify authorization and authentication. The amount is refunded to you, usually in a few days.
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