Support

Kerio

 

Kerio PC Protection Firewall Configuration
To Setup your Kerio PC Protection Firewall to work with Dell Video Chat please follow the instructions below:



1. Start Kerio PC Protection Firewall. In the upper left corner, click on the menu entry Admin.

2. On the tab labeled Firewall click on the Advanced button. This will open up another configuration page with set of rules already known to the firewall. On the tab labeled Filter Rules, in the lower left corner click on the Add button, to add anew rule to the firewall. Once this is accomplished proceed to step 3.

3. Fill out this page using the screen shot above and then click Ok until you have returned to the main application.

 

Configure the Dell Video Chat Video Conference Receive Port

1. Open the Dell Video Chat client, and select Options -> Preferences
2. In the Preferences Wizard, advance to Network (Step 2 of 5)
3. In the Network section, click on the Advanced button
4. Under IP info, set the Receive Port to the corresponding port you set in step 2 of the Add Dell Video Chat as a Service section.
5. Click Finished and Restart Dell Video Chat Video Conferencing
You are now configured to use Dell Video Chat through your firewall, and free to see.

If you have any further questions, please contact support

McAffee Firewalls

 

McAfee Personal Firewall configuration
1. Click Start, click All Programs, point to McAfee, and then click McAfee Security Center or McAfee Personal Firewall

2. Select Internet & Network
 
 

 

3. Click on Advanced in the Firewall configuration pane
 

 
4. Click Program Permissions. A list of applications and their permissions for accessing local networks and the Internet are displayed. Add Dell Video Chat  in the Program list.
 

 
5. Select Action - Grant Full Access for Dell Video Chat and click on OK

 

Norton/Symantec Firewalls

 

Configuring Norton Internet Security/Personal Firewall
 

 
1. In the Norton control panel, click on Norton Internet Security tab and Settings; then the Norton Internet Security Options

 
 

2. Next, Click on Personal Firewall>General Settings then click the Program Control

 
  

3. Add Dell Video Chat in the list of programs, and be sure to set it to 'Allow', then click OK.

 
Norton Internet Security/Personal Firewall is now configured to work with Dell Video Chat
 

Routers

 

How to configure Dell Video Chat to work with your home router or wireless gateway.

Typically most home routers will not require any additional configuration, but under some circumstances Dell Video Chat traffic may not be routed correctly through or between one or more home routers. In these cases, you can configure a port forwarding rule which will pass all Dell Video Chat traffic from the internet through the device to you computer.
If you have a home or small office (SOHO) Cable/DSL router that is not functioning correctly when you use Dell Video Chat, take a look at http://www.portforward.com/, as they have documented several hundred different brands and models of home routers.

When following the instructions on how to set up a port-forwarding rule from http://www.portforward.com/ just remember that Dell Video Chat needs Port 9000 UDP forwarded to your computers internal IP address. If you plan on running Dell Video Chat on more than one computer on your home network, you will need to specify a unique port number for each computer in the Advanced Internet Connection Settings of Dell Video Chat, and create a corresponding port-forwarding rule for each as well.

 

D-Link Routers - Check to see if your D-link is running a so called Application Layer Gateway (ALG) for SIP or Session Initiation Protocol, which should be disabled. Log into the admin page of your router and go to Firewall Settings then uncheck "SIP".

 

SyGate

 

To Setup your Sygate Personal Home Firewall to work with Dell Video Chat please follow the instructions below:

1. Start Sygate Personal Home Firewall. Click on the Tools Menu on the menu bar and then click on Advanced Rules in the drop down menu. A warning will pop up about the dangers of configuring the firewall rules. Click Ok and move on to the pop up table. In the lower left hand corner click the ADD button which allows a new rule to be added to the firewall.

2. Under the tab labeled General, in the action section click on the radio button which says Allow this traffic. Once that is complete click on the tab labeled Ports and Protocols.

3. Under the option labeled Protocol select the option UDP. Two options will appear under the Protocol options, one labeled Remote and the other Local. Enter 9000 in each line. Click ok to accept the all the changes close the advanced rule settings.

Configure the Dell Video Chat Video Conference Receive Port

1. Open the Dell Video Chat client, and select Options -> Preferences
2. In the Preferences Wizard, advance to Network (Step 2 of 5)
3. In the Network section, click on the Advanced button
4. Under IP info, set the Receive Port to the corresponding port you set in step 2 of the Add Dell Video Chat as a Service section.
5. Click Finished and Restart Dell Video Chat Video Conferencing
You are now configured to use Dell Video Chat through your firewall, and free to see.
If you have any further questions, please contact support

 

 

Trend Micro

 

1. Open Trend Micro Main Console

 

 

2. Go to Home Network & Firewall Controls and Click on Settings

 

 

 

 

3. Click on Advanced Settings

 

 

4. Go to Program Control on the top menu and click Add

 

 

5. Type “Dell_Video_Chat” on the Description; Under Select Program browse to the file location of the DellVideoChat.exe (C:\Program Files\DellVideoChat\DellVideoChat.exe); Select Simple next to Settings, Select Allow next to Firewall Response, and click OK.

 

 

6. Verify that Dell_Video_Chat is listed under the Program Control

Windows XP and Vista Firewalls

 

Dell Video Chat is fully compatible with the Windows XP Service Pack 2 and Windows Vista Service Pack 1 firewalls and requires no changes be made.

 

Zone Alarm

 

To Setup your ZoneAlarm Software to work with Dell Video Chat please follow the instructions below:

 

1. Open ZoneAlarm and click on the Firewall link on the left side. Then in the Internet Zone Security click the Custom button.

 

2. Scroll down until the option stating Allow incoming/outgoing UDP ports is visible. Select both boxes and enter in the Ports area located at the bottom of the screen the numbers 9000-9005. Click Apply to save the changes and the main menu for the fire wall option is visible again.

 

3. Repeat the previous step under the area entitled Trusted Zone Security.

Configure the Dell Video Chat Video Conference Receive Port

1. Open the Dell Video Chat client, and select Options -> Preferences
2. In the Preferences Wizard, advance to Network (Step 2 of 5)
3. In the Network section, click on the Advanced button
4. Under IP info, set the Receive Port to the corresponding port you set in step 2 of the Add Dell Video Chat as a Service section.
5. Click Finished and Restart Dell Video Chat Video Conferencing
You are now configured to use Dell Video Chat through your firewall, and free to see.
If you have any further questions, please contact support