Get The Most Out Of Dell Video Chat

Internet Connection Settings

• Broadband service is recommended over other internet access services.
• You AND your participants' connection speeds directly impact your video experience.
• The lowest connection speed among your participants is the speed at which your call will take place.
• Slower connection speeds result in fuzzy or paused video AND choppy audio.

• You specify what speed you want Dell Video Chat to upload information and download information.
• Your PC processor and home/business network equipment (e.g. router) speeds matter.
• If you don't know, don't worry, tell Dell Video Chat you don't know as you are setting up your connection settings in the setup wizard and Dell Video Chat will do the rest.

• Dell Video Chat's patented technology adjusts the size of video/audio bits while you're in call, so that you get the best call possible given the connection speeds at hand.
• Unfortunately, Dell Video Chat is at the mercy of any one of the participants' ISP bandwidth and quality of service.

Headset & Sound Quality

• Connection speeds impact sound quality. Slow connections make sound choppy.
• Headsets ensure the greatest sound quality.
• Echoing occurs if any participant uses a low quality "open-air" microphone.
• There are "open-air" microphones that can eliminate echoes and work as well as headsets.
• Set up your headset before installing Dell Video Chat.

• Sometimes exiting a call and trying again can reset and improve the connection speed... which then improves everything about the call, including your sound.
• Always using a headset or echo cancelling microphones optimizes your experience.

• Dell Video Chat's setup wizard walks you through step by step in configuring your headset or speakers/microphone for best sound quality.
• Dell Video Chat adjusts the size of video/audio bits while you’re in call, so that you get the best call possible given the connection speeds at hand.
• Unfortunately, Dell Video Chat is at the mercy of any one of the participants' ISP bandwidth and quality of service.

Webcam Choice & Setup

• Connection speed impacts the quality of your picture, but so do webcams!
• Webcams are not created equal!
• Price infers quality in this case... as a rule, stay away from anything under $50.
• Don’t worry about the lingo, but if you're interested, CCD sensor (Charged Couple Device) cameras provide better picture quality than CMOS sensor cameras (Complementary Metal-Oxide Semi-conductor).
• Setup your webcam before installing Dell Video Chat.

• Sometimes exiting a call and trying again can reset and improve the connection speed...which then improves everything about the call, including your picture quality.

• Dell Video Chat's setup wizard walks you through step by step in configuring your webcam for the best possible picture.
• Dell Video Chat adjusts the size of video/audio bits while you’re in call, so that you get the best call possible given the connection speeds at hand.
• Unfortunately, Dell Video Chat is at the mercy of any one of the participants' ISP bandwidth and quality of service

Dell Video Chat Setup

• If you haven't yet purchased Dell Video Chat, Compare our products to ensure you purchase the product that's right for you
• Install and setup your webcam before installing Dell Video Chat to ensure the quickest time to making your first video call. Learn about headsets and learn about webcams.
• Make sure to respond to our account confirmation email that we send out as soon as you sign up with us. We cancel your account if we don't hear from you!
• Keeping Dell Video Chat open will let your friends and colleagues know that you are available to call or text.
• You can easily invite your friends or colleagues to use Dell Video Chat through multiple areas of the product...we'll set them up in 3 easy steps!

Are You Video Ready?

• Lots of light, having a window in the room isn't always enough...sometimes you need to turn on a light behind your camera to shine a light on things.
• Position yourself in the middle of your video screen so that your face is the centerpiece.
• Be close enough to the camera so you can see your eyes in the video...this is about face to face communications. People want to see your expression!
• Make your background interesting...a white wall background washes you out...and clean up that room!
• Wear solid colors, sometimes those stripes can dizzy your friends. White makes you look washed out...add some color to your wardrobe
• Handwavers, time to maintain yourselves. Keep an even keel or your participant will get dizzy!